I travel a lot. I stay in hotels a lot. I live in Croatia, and have stayed in many hotels in Croatia. THIS IS THE WORST hotel I have stayed in in Croatia.
The balcony had not been tidied since the previous chain-smoking occupants had left, with a piled ashtray, and dirty glasses being the highpoint. ALL of the towels had to be replaced, as they were filthy, and had been folded neatly in their places. The air conditioning blew WARM air, not cool air, and dinner in the restaurant was sub-par for this kind of inclusive Croatian beach hotel. The breakfast, however was very good.
The annoying part is that the staff in the restaurant were great, nothing was too much trouble. The lady on reception tackled our cleaning problems quickly, and was very welcoming during check-in. Unfortunately, possibly through lack of experience, she was unable to point out where the local park was (and it was really close). I would have scored the service higher, but for the poor cleaning.
Maybe some of the above were pre-season glitches, but there were other things that pointed to something wrong here. The beds were uncomfortable, the soups in the restaurant were from a packet (probably the powdered type).
I hope they will get things sorted out soon, but as there are too many other excellent hotels for similar price in Croatia, I guess I won't return to find out if they do.