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Hotel Derby

3.0 star property
City-center Zermatt hotel with restaurant

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Hotel Derby

Photo gallery for Hotel Derby

Living area
Front of property
Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing
Daily buffet breakfast (CHF 18.00 per person)
Bathroom

Overview of Hotel Derby

9.2

Superb

Property highlights

  • Pet friendly
  • Free WiFi
  • Airport transfer
  • Restaurant
  • Laundry facilities
  • Non-smoking
Map
Bahnhofstrasse 22, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Ski storage
  • Room service
  • Airport shuttle
  • Terrace
  • Library
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
Feel at home
  • Children stay free
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Apartment (Bellevue)

Living area

Apartment (Bellevue)

  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing

Double Room Single Use, 1 Bedroom (Arve)

  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Arve)

Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing

Double Room (Arve)

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Arve)

Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing

Family Room (Arve)

  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing

Family Double Room (Arve Plus 2 - Kajütenbett)

  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Living area

Standard Apartment, 3 Bedrooms

  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Twin Room (Residence Bellevue)

Hypo-allergenic bedding, in-room safe, laptop workspace, soundproofing

Twin Room (Residence Bellevue)

  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

About this area

What's nearby

  • In Zermatt City Centre
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106 miles/170.5 km
  • Zermatt Gornergratbahn Station - 2 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Restaurant Schäferstube - 7 min walk
  • Old Zermatt - 7 min walk
  • Tradition Julien Zermatt - 7 min walk
  • Vieux Valais - 2 min walk
  • Myoko - 2 min walk
Map

About this property

Hotel Derby

A great choice for a stay in Zermatt, Hotel Derby features an airport shuttle. Free WiFi is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails, mountain biking, and downhill skiing.

Languages

English, French, German, Italian, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:30 PM - 11 PM
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Helicopter/airplane tours
  • Shopping
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Ski storage

Facilities

  • Built in 1945
  • Safe-deposit box at front desk
  • Terrace
  • Library

Accessibility

  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area
  • Heated floors

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in local cuisine. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 18.00 for adults and CHF 10.00 for children
  • Airport shuttle service is offered for an extra charge

Pets

  • Pets are allowed for an extra charge of CHF 10.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Frequently asked questions

Does Hotel Derby offer free cancellation for a full refund?
Yes, Hotel Derby does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Derby?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Derby?
Yes, dogs are welcome. There's a charge of CHF 10.00 per pet, per day. Food and water bowls are available.
Is parking offered on site at Hotel Derby?
Sorry, there's no onsite parking at Hotel Derby.
Is airport shuttle service offered by Hotel Derby?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Derby?
You can check in from 3:30 PM - 11 PM. Check-out time is 10:00 AM.
What is there to do at Hotel Derby and nearby?
During the winter, enjoy nearby recreation like downhill skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours.
Are there restaurants at or near Hotel Derby?
Yes, there's an onsite restaurant that offers alfresco dining and local cuisine.
Does Hotel Derby have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Derby like?
Hotel Derby is in Zermatt City Centre, a short 2-minute walk from Zermatt Gornergratbahn Station and 4 minutes' walk from Matterhorn glacier paradise.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Rooms with a view of Mt. Matterhorn
It is located at the heart of Zermatt, easily walkable from the train station. We had a room at the first floor with a view of Mt. Matterhorn. The rooms are very comfortable and have room service for food and beverages.
View from the patio of our room.
Sourish, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Robbers
I was booked for 1 double bed and 1 bunk bed. The guy gave me a room with double bed which was not my room at first place. When after been in the room for couple of minutes, we asked for the bunk bed he said oh i can't open here i give you different room. So we had to move, and bcz of that we left our expensive umbrella in it. When we noticed our umbrella is left in the other room, reception was closed. Waited for the next morning. And guess what umbrella is not found. The lady did say that no one had that room since last night, also she said why the guy gave u that room when it wasn't your. Well robbers around. The receptionist guy or cleaner took our umbrella. It was very good quality and expensive. Overall had very very bad experience in this hotel.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

“9.2 & Superb”? You can’t be serious!
This one is a conundrum. If you look at the pictures on hotels.com and you see the price, and it says “Mountain View” with a little icon of a mountain, and it shows in their photos what a picture of the mountain looks like, you have a pretty good hunch you’ll end up with a room that resembles the photos and will give you a peek at the Matterhorn, since that is THE mountain in the area. When you arrive to what feels like a 70’s era ski lodge room, you and look out the window to an alley and you can see into the Pategonia store across the alley, you feel like you’ve been had. A return to the front desk revealed no other rooms like the one we had were available, but they did have two completely renovated and contemporary rooms that unfortunately included bunk beds that my kids have long-since grown out of. Breakfast was good. The staff was friendly. The “Bellevue” room was a JOKE. Belle meaning “beautiful” vue meaning “view”. Put that together and what do you get?? A clean room where they put lipstick on a pig. They made up the sofa for my girls and as soon as my daughter sat in it, the pillow end (where the couch seat is) collapsed and she fell to the floor. This revealed they had not assembled the bed properly. The shower head came alive. Turn on the water and it could not be contained in any one position. It was like a cobra tossing too and fro. The decor was easily 40 years old. Brown shag carpeting too. A complete miss for a room that cost $433 USD. 9.2 Superb?
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay
Really nice hotel on the high street but rooms are still quiet. Well appointed rooms, very clean and modern feel. Definetley go there again..
alan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tara, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SOCORINHA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

anne, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place
Manny, 2-night trip
Verified Expedia guest review