Gosh, what a disappointment.
When we checked in we were passed around to different people, ignored while others pushed in and eventually got checked in to a room that was substandard to the one we booked.
When we enquired as to moving rooms we were told there were none available.
We specifically booked this hotel as it had a washing machine in the room and we were tight on time with one night in Shanghai, yet there was no washing machine in the room. So we had to waste time waiting in the laundry room for washing to finish so we could collect it before leaving.
The room was much smaller than the pictures with no space, one chair at the table, even though it was booked for two people. We didn’t want to eat on the bed so had to go out, completely removing the requirement for a kitchen, again, another reason we booked here.
The only positive is the location, which is excellent.
Otherwise, the staff are chaotic, the rooms are not as described, and I would not recommend this hotel to anyone.