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Wakax Hacienda - Cenote & Boutique Hotel

4.0 star property
Tulum beach hotel with 3 outdoor pools and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wakax Hacienda - Cenote & Boutique Hotel

Lake
Spelunking/cave exploring
Lake
Exterior
Lake
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Spa
  • Non-smoking
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free use of bicycles
  • Beach club nearby
  • Babysitting
  • Business center
  • 24-hour front desk
  • Air conditioning
For families
  • Babysitting (surcharge)
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Minibar
  • Premium bedding
The price is P18,154
P24,355 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Terrace

Premium bedding, Select Comfort beds, minibar, in-room safe

Suite, Terrace

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Select Comfort bed
Premium bedding
Separate bedroom
Private bathroom
Designer toiletries
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Rooms not connected)

Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Rooms not connected)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Blackout drapes/curtains
  • 223 sq m
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Villa, Private Pool

Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, Private Pool

Highlights

Yard
Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 188 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 1 King Bed

Highlights

Air conditioning
Premium bedding
Ceiling fan
Select Comfort bed
Blackout drapes/curtains
Private bathroom
Designer toiletries
Rainfall showerhead
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 2 Double Beds

Highlights

Air conditioning
Premium bedding
Ceiling fan
Select Comfort bed
Blackout drapes/curtains
Private bathroom
Designer toiletries
Rainfall showerhead
  • 44 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Terrace

Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Terrace

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Select Comfort bed
Premium bedding
Separate bedroom
Private bathroom
Designer toiletries
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Suite, 2 Bedrooms

Highlights

Separate dining area
Air conditioning
Blackout drapes/curtains
Ceiling fan
Select Comfort bed
Premium bedding
2 bedrooms
Rainfall showerhead
  • 94 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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Hilton Tulum Riviera Maya All-Inclusive Resort

Pool
Free breakfast
Spa
Free parking
8.4 out of 10, Very Good, (1487)
The price is P24,143
P24,143 total
includes taxes & fees
Dec 19 - Dec 20
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the neighborhood

Map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780

What's nearby

  • LabnaHa Ecopark Adventures - 3 min walk
  • Cenote Manatí - 7 min drive
  • Xel-Há Park - 8 min drive
  • Soliman Bay - 11 min drive
  • Dos Ojos Cenote - 16 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel

When you stay at Wakax Hacienda - Cenote & Boutique Hotel, you'll be within a 10-minute drive of Tulum National Park and Xel-Há Park. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages or body treatments. Other highlights include 3 outdoor pools, a snack bar/deli, and free bike rentals.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 50 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free secured, uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Private dining
  • Private picnics
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Ecotours
  • Hiking/biking trails
  • Cave exploring
  • Winery release events
  • Private beach nearby
  • Beach club nearby (surcharge)
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Mosquito nets
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Hacienda Wakax has couples treatment room(s). Services include massages and body treatments. The spa is open daily.

Dining

El Cocal - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: 10 percent of room rate
  • Resort fee inclusions:
    • Beach towels
    • Fitness/yoga classes
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Pool access

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12 for children

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

WAKAX HACIENDA
Wakax Hacienda Cenote &
Wakax Hacienda - Cenote & Boutique Hotel Hotel
Wakax Hacienda - Cenote & Boutique Hotel Tulum
Wakax Hacienda - Cenote & Boutique Hotel Hotel Tulum

Frequently asked questions

Does Wakax Hacienda - Cenote & Boutique Hotel offer free cancellation for a full refund?
Yes, Wakax Hacienda - Cenote & Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there are 3 outdoor pools.
Are pets allowed at Wakax Hacienda - Cenote & Boutique Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Wakax Hacienda - Cenote & Boutique Hotel?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is noon.
What is there to do at Wakax Hacienda - Cenote & Boutique Hotel and nearby?
Have fun with onsite activities like cycling and hiking. Additional recreation onsite includes ecotours and spelunking. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Wakax Hacienda - Cenote & Boutique Hotel also has 2 bars and spa services, as well as an arcade and a garden.
Are there restaurants at or near Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there's an onsite restaurant.
What's the area around Wakax Hacienda - Cenote & Boutique Hotel like?
Wakax Hacienda - Cenote & Boutique Hotel is located on the waterfront, a short 3-minute walk from LabnaHa Ecopark Adventures and 4 minutes' walk from Maya Adrenaline.

Wakax Hacienda - Cenote & Boutique Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.
David, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Shelley-Rae Lynn, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service, friendly staff
Clarissa, 3-night family trip
Verified Expedia guest review

8/10 Very Good

The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.
Lakeisha, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
Kortney, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Divya Dianne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Mervyn, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Quiet palace
Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Joseph, 5-night trip
Verified Hotels.com guest review

4/10 Fair

The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
SABRINA, 4-night family trip
Verified Expedia guest review

4/10 Fair

Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Donna, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Donald, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !
Verified Expedia guest review

10/10 Exceptional

Amazing
For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Aliaa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place
Verified Expedia guest review

10/10 Exceptional

We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿
Verified Expedia guest review

10/10 Exceptional

So beautiful and peaceful
Verified Expedia guest review

10/10 Exceptional

Time to book
This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.
David, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!
Monica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.
Antony, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!
Teanna, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!
Morgan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
Juan Ramon, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service is outstanding. The property is fantastic.
Alfredo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

At the Hacienda you are transported to a magical place, another place in a seemingly more simple time, more kind, less complicated. Not only because the grounds of the Hacienda are immaculately kept or that the decor is as tasteful as you’d find out of any architectural digest summer edition. The magic flows through everything at the Hacienda, if you’d didn’t know better you’d think the chef was plucked from some famous Michelin starred restaurant or that The famous Gonzalo wasn’t the actual diver himself that discovered Dos Ojos. From the moment I stumbled upon their website looking for a quick getaway for my birthday, I knew this weekend would enchanting. Nothing was missed, the experience was perfect! Our room was exquisite, the food was devine, the drinks were sublime…I can’t tell you all the secrets of the Hacienda. We had the honor to spend the morning and early afternoon with the Famous Gonzalo, it was an incredible adventure! The delicious food & drinks David, Edgar, Armando, Johnni, Pedro, Javier all 5 star! Thank You! All I can say is that there’s nothing like Hacienda Wakax, staff, quality, natural beauty, location, the details it was an exceptional experience and I won’t ever forget it. You feel like vacation should feel!! For me it was perfection 10 out of 10. Thank You again to everyone at the Hacienda for an unforgettable experience and your wonderful care of us and especially Itzel you really made us feel special, thank you.
Shoshanna, 3-night romance trip
Verified Expedia guest review