2/10 Poor
July 6, 2023
Checking in nightmare
Check in experience was awful. We first tried checking in at Viva Dominicus Beach and were told we were in the wrong place. When we arrived at Dominicus Palace, we were told that our rooms weren't paid for and that we would need to pay for 4 rooms. We had two of our group that could not come and I was told that we could not have those rooms at the rate we were told it would be. Instead we would be charged the current rack rate. Then the clerk told us that half of our rooms were at the Palace and half were at the Beach. After more searching on the computer, we were told that all our rooms were actually at the Beach resort. I asked for assistance to get my group of 15 to the other site. Yes, we got assistance. The bell men loaded all our luggage on the carts and took us to the other resort at a fast pace. Several of my group were seniors and had a very difficult time keeping up. One in fact had such knee pain after this fast hike that the next day that one had to just rest.
We were told to just relax at the bar while they sorted out our problems. My group encountered plastic in their drinks.
The clerk appeared to not want to help me, the female leader. He was a little more willing to talk with a man in our group. I felt discrimination as a female. I was the one in charge of the group and he gave me little respect and wasn't wanting to talk to me as much as a man. I don't usually feel such disrespect, but I did that day.
Verified traveler
3-night trip with friends
Verified Hotels.com guest review