8/10 Very Good
January 9, 2025
Some issues but so charming - love it
We loved our stay but there are some real areas that need improvement - rooms are renovated and lovely, but a few areas (like the pool) are still old and dirty looking.
Service was generally confused and bumbling, a bit like Fawlty Towers (e.g. Breakfast was included on my booking, but I was challenged to prove it every single morning). Weak towel rack supporting a massive weight of towels is destined to fail in every room (see image).
There is no "do not disturb" option, cleaner will just come into your room without knocking at times.
Worst of all the bottom floor of Mountain View side of hotel regularly floods covering the entire hallway, and they just use a loud vacuum all day and night to clean it, somehow they can't find a plumber (I was told the issue is recurring).
Positives - In spite of all these things, I love this hotel and I'll definitely be back. Amazing location for hassle free skiing. Breakfast buffet is excellent, as is the rest of the food. Hotel vibe is very charming, wander to the pub after a hard day of skiing and have a cheap delicious meal in front of the fireplace. Staff are lovely, when they figure out what's going on (they perhaps just need a more experienced manager or better processes to work with).
Guests all appear to be having a great time in the sprawling shared space areas, which are another big part of the hotel's charm. Very unique hotel.
Dane
Dane, 3-night family trip
Verified Hotels.com guest review
