4/10
I booked a balcony room with a bay view, have receipts to show it as well, I got put in a street view no balcony room. I asked front desk, and hotels.com about it, no one fixed it. My room also smelt like a smoking room. Would not go through hotels.com or book this hotel again, front desk was not helpful, and my room put a damper on my trip.
Lauren
4-night trip