Desk staff was helpful, cheerful, responsive. I hope I remember her name right, but when my husband left his wedding ring on the nightstand, and we were too far away to come back and look for it, Taylor (?) rushed up to our room immediately, found it, called us, and sent it to us right away. We are so grateful. Like ALL hotels, it's short on hooks. Not enough for hand towels, bath towels, toiletry bags, etc. Kitchen was well stocked.