Erboy Hotel, Istanbul
This recently opened hotel boasts a convenient location and a generally clean environment. The restaurant service staff and room service personnel are commendable for their helpfulness. However, the reception and administrative staff exhibit the opposite attitude. Notably, guests who check in at night may be assigned the least desirable rooms (e.g., my room 401or the previous 502), with promises of a room change the next morning that are not honored.
This practice reflects poorly on the hotel's reputation, as it contrasts with the customary practice in many hotels of upgrading a guest's room during their first visit to create a positive impression and encourage repeat business. Unfortunately, Erboy Hotel seems indifferent to the guest experience, particularly for those who book through third-party platforms like Expedia. In contrast, guests who pay in cash appear to receive superior service.
Based on my experience, I will not be returning to Erboy Hotel in the future.