The Portman Ritz-Carlton, Shanghai

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Overview of The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai

5.0 star property
Luxury hotel with 1 indoor pools, connected to the convention center, near Jing'an Temple

8.6/10 Fabulous

489 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Cable/satellite TV service
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Jing'an
  • Jing'an Temple - 9 min walk
  • People's Square - 33 min walk
  • Nanjing Road Shopping District - 36 min walk
  • West Nanjing Road - 1 min drive
  • Shanghai Centre - 1 min drive
  • Plaza 66 - 1 min drive
  • Shanghai Exhibition Center - 1 min drive
  • Shanghai Natural History Museum - 2 min drive
  • Jade Buddha Temple - 7 min drive
  • MOCA Shanghai - 2 min drive

Getting around

  • Hongqiao International Airport (SHA) - 20 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 45 min drive
  • Shanghai South Railway Station - 10 min drive
  • Shanghai Railway Station - 13 min drive
  • Nanxiang North Railway Station - 17 min drive
  • Jing'an Temple Station - 8 min walk
  • West Nanjing Road Station - 11 min walk
  • Changping Road Station - 12 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

About this property

The Portman Ritz-Carlton, Shanghai

When you stay at The Portman Ritz-Carlton, Shanghai, you'll be within a 10-minute drive of The Bund and People's Square. Guests can indulge in deep-tissue massages, facials, or body treatments, and grab a bite to eat at Portman's, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge. Fellow travelers like the helpful staff and central location. Public transportation is just a short walk: Jing'an Temple Station is 8 minutes and West Nanjing Road Station is 11 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 593 rooms
  • Arranged over 45 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
  • This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Parking

  • Onsite self parking (CNY 120 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Transfers

  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • Fitness classes
  • Shopping

Working away

  • Business center
  • 11 meeting rooms
  • Computer station
  • Conference center (60666 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Shopping mall on site
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Portable bathtub seats
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Separate bathtub and shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water
  • In-room dining only

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments.

Dining

Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 274 for adults and CNY 137 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from October 26 2021 to June 30 2022 (dates subject to change):
  • One of the dining venues
  • Bar/Lounge(s)
  • Fitness facilities
  • Sauna
  • Spa/Beauty services
  • Spa tub
  • Swimming pool

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for CNY 408.1 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs CNY 120 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

At check-in, guests must provide a negative PCR COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

Also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Jennifer, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

WEN JIN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

SEAN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best Staff Ever!!
Absolutely amazing! Angel on the club level went over and beyond to help us out. She is absolutely fabulous!!
Jennifer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

They emailed ahead for what I need and send a welcome letter with gifts when I arrived.
2-night trip
Verified Orbitz guest review

10/10 Exceptional

Excellent!
This hotel is excellent. I will give it 10/10. The staff made a lot of effort to ensure you feel at home. They will always check on you to ensure everything is ok. A lot of them can communicate in English which makes it easier for foreigners who cannot communicate in Mandarin. There is an excellent gym and the breakfast has a lot of choices with great taste. Locations is great with many amenities nearby. There is a supermarket and plenty of restaurants to choose from just outside the hotel.
CHEE CHOONG, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Diego, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good experience
I had a lovely experience there. I stayed on the club floor where the club service was great. The location was fabulous. The decor of the rooms are a little dated but in perfect condition and very comfortable. By china standards the hotel is a tad old but they have maintained it beautifully. Given the location and service I highly recommend it
Soffia, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ELAD, 1-night trip
Verified Hotels.com guest review