Hugo & Carter's Backpackers & Motel puts you within a 15-minute drive of Mount Maunganui. You'll have free perks like WiFi and self parking.
Languages
English
At a glance
Hotel size
16 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Food and drink
Shared microwave
Shared refrigerator
Services
Front desk (limited hours)
Laundry facilities
Facilities
Garden
Library
Television in common areas
Communal living room
Room amenities
Home comfort
Heating
Sleep well
Bed sheets provided
Freshen up
Shower only
Towels
Stay connected
Free WiFi
More
Daily housekeeping
Shared accommodations
Mobile key entry
Fees & policies
Renovations and closures
This property is undergoing renovations from June 8 2024 to July 31 2025 (completion date subject to change).
During renovations, the hostel will make every effort to minimize noise and disturbance.
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Hugo & Carter's Backpackers & Motel Tauranga
Frequently asked questions
Does Hugo & Carter's Backpackers & Motel offer free cancellation for a full refund?
Yes, Hugo & Carter's Backpackers & Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hugo & Carter's Backpackers & Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Hugo & Carter's Backpackers & Motel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hugo & Carter's Backpackers & Motel?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
What is there to do at Hugo & Carter's Backpackers & Motel and nearby?
Hugo & Carter's Backpackers & Motel has a garden.
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Hugo & Carter's Backpackers & Motel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Very good
August 7, 2024
good for what we needed
Mark
Mark, 1-night trip
10/10 Exceptional
October 25, 2022
Easy no hassle stay, clean & tidy, value for money
Oralee
Oralee, 1-night trip
8/10 Very good
July 18, 2024
Good value. Warm room.
Grant
Grant, 1-night trip
8/10 Very good
October 2, 2022
If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative
Gaybraniyah
Gaybraniyah, 2-night trip
8/10 Very good
October 2, 2022
Pleasant stay in motel unit. Suited what we needed for over fight stay.
Brett
Brett, 1-night trip
8/10 Very good
September 19, 2024
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
Fai
Fai, 1-night trip
10/10 Exceptional
May 1, 2023
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Stewart
Stewart, 2-night trip
2/10 Poor
August 22, 2022
Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Jill
Jill, 1-night trip
10/10 Exceptional
August 5, 2022
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Tommy Shane
Tommy Shane, 1-night trip
2/10 Poor
July 24, 2022
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Briar
Briar, 1-night trip
4/10 Fair
January 4, 2023
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Verified traveler
3-night trip
8/10 Very good
January 30, 2025
Verified traveler
1-night trip
10/10 Exceptional
June 27, 2024
Verified traveler
2-night trip
8/10 Very good
October 24, 2022
meejung
meejung, 1-night trip
8/10 Very good
October 15, 2022
Bernadette
Bernadette, 2-night trip
8/10 Very good
September 30, 2022
Gerard
Gerard, 1-night trip
8/10 Very good
September 26, 2022
Verified traveler
1-night trip
8/10 Very good
July 31, 2022
David
David, 2-night trip
6/10 Good
June 28, 2022
Jeffrey
Jeffrey, 1-night trip
10/10 Exceptional
March 29, 2022
Leeann
Leeann, 1-night trip
10/10 Exceptional
January 9, 2022
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
Corin
Corin, 1-night trip
10/10 Exceptional
December 19, 2021
좋아요!
숙소는 전반적으로 깨끗하고 수압도 세서 좋습니다! 다만 투숙객들이 시끄러운 경우가 있으나 10시 이후로는 다들 조용하여 지내는데 불편함은 없었습니다.
주차공간이 조금 부족하고 경사가 심해 주차 시 주의가 필요합니다!
Jihye
Jihye, 3-night trip
10/10 Exceptional
October 9, 2021
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Shannon
Shannon, 3-night trip
6/10 Good
September 26, 2021
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Joshua
Joshua, 2-night trip
6/10 Good
August 2, 2021
The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.