The New Yorker A Wyndham Hotel, New York, United States of America

Got into the room and the room was cold as an icebox. Wearing a coat and turned the heat to max and waited for an hour, still cold. Called the front desk asking to change to another room. Got another room, turn the heat to max and left for late dinner. When came back, room was still too cold to take the coat off. It was late and I was tired so I ended up sleeping on the bed with all my warm clothing on, not a good sleep. But it only went downhill from there. Woke up at 4 am and used the bathroom, the toilet exploded and dirty water went everywhere including the carpet right in front of my bed. Called front desk and was told they were all booked up so I just had to stay in the room. After arguing with him forever and he scolded me for not hanging up, he sent a plumber up. But a plumber was not going to clean the room and I couldn’t stay in the room with toilet water floating! i even called hotel.com to ask for help. finally when the plumber showed up, someone else came with another room’s key. So I had to pack at 4 am and move to another room. Luckily I had all my cloth on since I didn’t take them off last night. So what a disaster stay! Throughout the whole ordeal, no one ever said a word of sorry! Don’t stay at this place! Plus, they charge $5 for each luggage they store, BEFORE you got a room and AFTER you checkout. So that is at least $10. I don’t really mind that but it took forever (at least 10 mins) to retrieve your luggage. I will NEVER go back there again

Sincerely disappointed in this hotel... I picked the New Yorker, because of its history, proximity to Penn Station, and being a Wyndham hotel, I thought it was a brand that has been revered in the past (I had never spent time at a Wyndham, but probably won’t ever again after this). The first evening, I came into the lobby to the power being out completely (no storm), then proceeded to a room that frankly needs to be updated, throughout the majority of the night there was insane noise from construction outside my window (think jackhammers ALL. NIGHT. LONG (don’t you think they would know not to book rooms on that side of the building during construction)! In the bathroom, the toilet paper roll was BEHIND the door, so while on it, there’s no way to get toilet paper unless GETTING UP! And in the early hours of the morning, right when I was just starting to fall asleep, the guest before me had set the alarm to 6AM! Oh and the bed was WAYYY too soft, I have a bad hip, but I’m only 33, and in great shape - the bed sunk so much I was constantly turning and woke up to terrible pain my. I never write reviews, ever... but this was genuinely an awful stay!

Nice hotel. Friendly staff convenient

Location is everything, our room was very small but clean, some staff indifferent others helpful

Small room but expected in the area. Charged for holding bags which is not ideal. Also had staff in lobby aggressively trying to get us to visit another Wyndham for breakfast and to join the rewards club. Very pushy