We rented 2 apartments.
This place needs work on cleanliness and basic amenities. It was challenging to find the host for the keys to the apartments upon arrival in the early evening on our first night stay. Standing on the street of downtown Brussels in the dark and cold with all our luggage with no one to greet us, was not pleasant. To further our frustration, the phone number listed on hotels.com was not correct, and the combination into the garage door breezeway leading to the apartments did not work as the “0” on the keyboard sticks. Finally, a local business man of a restaurant next door helped us make contact with the host. We were grateful for this man’s help! Once the manager (a friend of the owner) did arrive with the keys to the apartments. he left us with the incorrect keys to unlock one of the apartments and no host contact information despite the fact that we asked for contact information. In hindsight, we believe it was intended for us to be in the top apartment, not Apt #2, as the key left with us was for Apt #3.
Furthermore, the apartments lacked basic amenities, particularly for the bathrooms, such as bath towels, soap and TP! The freezer was filthy! It was great though to be right in the heart of Brussels. Our group truly enjoyed the location. But these were NOT “luxury” apartments as advertised. Basic amenities (toilet paper, paper towels, bath soap, shampoo) as well improved house cleaning would have helped to make our stay more comfortable.