DoubleTree by Hilton Almaty offers a tranquil retreat in the heart of Almaly District. Relax with a massage at the onsite spa, then indulge in a meal at one of two restaurants or grab coffee from the cafe.
Enjoy your visit to Almaty with a stay at DoubleTree by Hilton Almaty. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights include an indoor pool, a bar/lounge, and a 24-hour fitness center.
Languages
English, Russian
At a glance
Hotel size
112 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 restaurants
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's pool
Working away
Business center
5 meeting rooms
Coworking spaces
Conference space (6997 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Facilities
Safe-deposit box at front desk
Terrace
24-hour fitness center
An indoor pool
Full-service spa
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Closed captioned TV
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
42-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately KZT 15000 for adults and KZT 7000 for children
Airport shuttle service is offered for an extra charge of KZT 17000 per vehicle (one-way, maximum occupancy 3)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Doubletree By Hilton Almaty
Doubletree BY Hilton Almaty Hotel
Doubletree BY Hilton Almaty Almaty
Doubletree BY Hilton Almaty Hotel Almaty
DoubleTree by Hilton Almaty Hotel
DoubleTree by Hilton Almaty Almaty
DoubleTree by Hilton Almaty Hotel Almaty
Frequently asked questions
Does DoubleTree by Hilton Almaty offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Almaty?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at DoubleTree by Hilton Almaty?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Almaty?
Yes, there's free self parking.
Is airport shuttle service offered by DoubleTree by Hilton Almaty?
Yes, an airport shuttle is available. The charge is KZT 17000 per vehicle one-way.
What are the check-in and check-out times at DoubleTree by Hilton Almaty?
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at DoubleTree by Hilton Almaty?
No, this hotel doesn't have a casino, but Casino Zodiak (3-min drive) is nearby.
What is there to do at DoubleTree by Hilton Almaty and nearby?
DoubleTree by Hilton Almaty has a spa and an indoor pool, as well as a 24-hour fitness center.
Are there restaurants at or near DoubleTree by Hilton Almaty?
Yes, there are 2 onsite restaurants.
What's the area around DoubleTree by Hilton Almaty like?
DoubleTree by Hilton Almaty puts you in Almaly District, in the heart of Almaty. Popular attractions include Zenkov Cathedral, which is 5 minutes away by car.
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DoubleTree by Hilton Almaty Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
2/10 Poor
April 26, 2024
Christopher
Christopher, 1-night trip
8/10 Very good
March 23, 2023
Jan
Jan, 2-night trip
4/10 Fair
September 7, 2022
Mohamed
Mohamed, 4-night trip
4/10 Fair
September 1, 2022
Verified traveler
5-night trip
8/10 Very good
August 14, 2022
Eugenio
Eugenio, 1-night trip
6/10 Good
April 6, 2022
Overall our staying was good, however since it was beginning of the April and central heating was already off, it was very cold in bathroom.
Nikita
Nikita, 1-night trip
6/10 Good
February 27, 2022
The rooms are dark. Even when we had big room in soace was only small windows
JORGE
JORGE, 1-night trip
10/10 Exceptional
January 18, 2022
Aigul
Aigul, 1-night trip
8/10 Very good
December 23, 2021
Хороший отель
Хороший отель в историческом центре. Достойный сервис и услуги. Reasonable цены.
Didar
Didar, 2-night trip
8/10 Very good
December 8, 2021
فندق جميل والخدمات رائعه لاكن قديم شوي ويحتاج الى مخدات جيده حيث ان المخده تعورلك راسك nice hotel but the pillow is bad when u wake up your head in pain
Ali
Ali, 1-night trip
10/10 Exceptional
December 4, 2021
Hotel is very nice and clean.
Verified traveler
1-night trip
10/10 Exceptional
November 15, 2021
I
I, 6-night trip
10/10 Exceptional
October 18, 2021
Great
Christiane
Christiane, 3-night trip
10/10 Exceptional
September 12, 2021
Grant
Grant, 1-night trip
10/10 Exceptional
August 13, 2021
Отличный отель недалеко от центра
Отличный отель. Ресторан на крыше - хорош! Бармен старался выполнить любую просьбу и мы даже придумали новый коктейль :-) Рекомендую!
Oleg
Oleg, 5-night trip
10/10 Exceptional
August 10, 2021
Fantastic stay
Fantastic service from the team at Almaty Hilton DoubleTree.
My trip was unexpectedly lengthened from 4 days to 21 and the hotel was accommodating with all my needs.
Great food also.
Ian
Ian, 4-night trip
4/10 Fair
August 8, 2021
Gayevskiy
Gayevskiy, 1-night trip
10/10 Exceptional
August 2, 2021
Excellent Hotel
Ian
Ian, 4-night trip
8/10 Very good
July 5, 2021
Baurjan
Baurjan, 2-night trip
8/10 Very good
June 8, 2021
Great hotel
Great hotel
Jon
Jon, 4-night trip
6/10 Good
May 24, 2021
The hotel looks great at first glance. I visited for one night with my son. Unfortunately the visit wasn’t great overall and from other experiences I can confirm the food is not very good at all. Upon arrisecurity guard
Darshak
Darshak, 1-night trip
10/10 Exceptional
May 11, 2021
Good stay
Moving to Almaty soon, so we were there to visit. Great location, nice employees, very clean. They brought an actual crib for my baby. I wish there had been a mini bar, softer mattress, and bath tub. We had ac issues and they eventually fixed it.
Verified traveler
3-night trip
8/10 Very good
May 6, 2021
Transit stay in Almaty
Hotel was chosen for an transit overnight stay and though it was a 30 minute drive from the airport, we found the hotel very relaxing. This included the bed which is for me one of the prime requirements when traveling and wanting a good nights sleep.
Graham
Graham, 1-night trip
6/10 Good
February 23, 2021
Good but could improve easily
Even if the hotel looks new, the bath is already quite used (room 711). TV was with weak reception (satellite?). At the check-in they wanted me to pay for the stay while I prepaid via hotel.com. Breakfast, staff and fitness center amazing.
MICHEL
MICHEL, 2-night trip
10/10 Exceptional
January 30, 2021
Smiley staff; central location
Great terrace view
General manager Fevzi and his team are doing a great job there👍