Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

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Beach
Beach
Indoor pool
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Overview of Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5.0 star property
Biarritz palace with spa and outdoor pool, aimed at LGBTQ guests

9.2/10 Superb

177 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Biarritz Aquarium - 16 min walk
  • Bay of Biscay - 1 min drive
  • Casino Barriere - 1 min drive
  • Bellevue Conference and Exhibition Center - 5 min drive
  • Gare du Midi - 5 min drive
  • Old Harbor - 7 min drive
  • Biarritz Lighthouse - 3 min drive
  • Virgin's Rock - 6 min drive
  • Port-Vieux Beach - 7 min drive
  • Cote des Basques - 12 min drive

Getting around

  • Biarritz (BIQ-Pays Basque) - 13 min drive
  • San Sebastian (EAS) - 39 min drive
  • Biarritz Station - 14 min drive
  • Jatxou Station - 18 min drive
  • Ustaritz Station - 18 min drive

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is a great choice for your beach stay in Biarritz, putting you near activities like scuba diving, snorkeling, and surfing/boogie boarding. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. La Rotonde, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. A free kid's club, a poolside bar, and a fitness center are other highlights at this luxurious palace. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 142 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured uncovered onsite self parking (EUR 30 per day; includes in/out privileges)
  • Uncovered onsite valet parking (EUR 30 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's menu
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1854
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Rotonde - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
Le Sunset - This poolside restaurant specializes in French cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Le Lounge - Overlooking the ocean and pool, this restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.
Le Bar Napoleon III - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Breakfast costs between EUR 50 and EUR 50 for adults, and EUR 25 and EUR 25 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 90.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs EUR 30 per day with in/out privileges
  • Uncovered valet parking costs EUR 30 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

This property caters to LGBTQ guests.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

du Palais Imperial
du Palais Imperial Biarritz
Hôtel du Palais Imperial Resort
Hôtel du Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hôtel Palais Imperial Resort Biarritz
Palais Imperial Biarritz
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel Palais Imperial Resort
Palais Imperial
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Palais Imperial Biarritz

Frequently asked questions

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Nicolas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laurent, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenience
Madeleine, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Valerie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Palace
Un vrai Palace, mais le personnel est un peu snob
Laurent, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Excellent location with breathtaking views Concierge service outstanding !! And also lifeguards at the swimming pool go a step further placing guests and remembering regulars Missing the lunch buffet that was a Hôtel du Palais tradition . This needs to be reinstated as the Sunset restaurant and menu is really not great . Service is not consistent . Tv not working and hairdryers fixed on the wall of the bathroom and weak which is not convenient . There should be a better emphasis on service ! The concierge service is the department that holds together the hotel. They also remember the regulars which is very important !
Emmanuelle, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Arlette, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property is very eell located, overlooking the ocean. The gardens are gorgeous and well manicured, the interiors are inmacurate and full of impresive antiquites such as the fire place at the bar so is the huge hanging lamp at the same place. The food is very good at the restaurant, the pool is a nice hangout, views impresive, the room was a good size and the amenities by Guerlain are always a plus, the bathroom has a good size but not large, it didn't have a bathtub. The air conditioning system works very well, the cleaning service is very reliable and kind. Probably the thing I didn't like much was the time taking during the check in and the check out, the concierge was also not very good. I was going to pay with my DINERS CLUB card at the front desk and the lady told me they did not take DINERS CLUB, for a hotel of duch high standards I don't understand why don't take all credit cards. Very nice hotel in a lovely village
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Antonio, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous property, with an amazing pool. Food was awesome as well.
1-night family trip
Verified Expedia guest review