6/10 Good
September 18, 2023
Horrible service and not clean
What was good: location and distance to the airport, free shuttle, and breakfast. However, I would’ve traded those for good service and cleanliness. The staff was beyond rude and unaccommodating. It took us an hour to get our cheeseburgers in the hotel restaurant, meanwhile there were customers who came after us who got their food before us, ate, and left. I had to even get up three times to go get our waiter because he left and never came back to take our drink order, our food order, or check on us after we ordered. When we finally got our burgers, they said they ran out of ketchup and mayonnaise. I have never, ever, stayed at a hotel where they ran out of condiments. The hotel room had not been vacuumed as well when we checked in. I took my shoes and socks off to take a shower when we got in and there was hair and debris stuck to my foot. The only reason we stayed at this hotel was because it was near the airport and we had a flight the next day. Unfortunately, I will never stay at this hotel again and do not recommend it to anyone. Service is senior to selling and so is cleanliness.
Arezo
Arezo, 1-night family trip
Verified Hotels.com guest review