Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Suzhou, Jiangsu, 215021
What's nearby
Gate to the East - 6 min walk
Jinji Lake - 12 min walk
Suzhou International Expo Center - 7 min drive
Suzhou Museum - 7 min drive
Humble Administrator's Garden - 7 min drive
Getting around
Wuxi (WUX-Shuofang) - 46 min drive
Hongqiao International Airport (SHA) - 75 min drive
Suzhou Railway Station - 18 min drive
Yixing High-Speed Railway Station - 26 min drive
Suzhou North Railway Station - 26 min drive
Dongfangzhimen Station - 6 min walk
Ligongdi West Station - 9 min walk
Xinghai Square Station - 14 min walk
Restaurants
The Kitchen Table - 2 min walk
巴黎贝甜星海广场店 - 3 min walk
国际大厦 - 3 min walk
苏州钻石健身俱乐部 - 2 min walk
迪欧咖啡 - 2 min walk
About this property
W Suzhou
W Suzhou is a great choice for a stay in Suzhou. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with hot stone massages, facials, or aromatherapy. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a 24-hour health club. The property is just a short walk to public transportation: Dongfangzhimen Station is 6 minutes and Ligongdi West Station is 9 minutes.
Languages
Chinese (Mandarin), English, French, Japanese, Korean, Malay, Spanish, Thai, Turkish
At a glance
Hotel size
379 rooms
Arranged over 38 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (CNY 200 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
What to do
Fitness classes
Yoga classes
Shopping
Working away
7 meeting rooms
Conference center (8751 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Rooftop garden
Garden
Terrace
24-hour health club
An indoor pool
Designer stores on site
Shopping mall on site
Full-service spa
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Height-adjustable showerhead
Grab bar near toilet
Grab bar in bathtub
Transfer shower
Lever door handles
Room amenities
Be entertained
49-inch LED TV
Premium cable channels
Pay movies
Home comfort
Air conditioning
Minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, AWAY SPA. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
SOL37 - Onsite restaurant.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Su Yan - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Woobar - This bar serves light fare only. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 198 per person
Children & extra beds
Rollaway beds are available for CNY 350.0 per night
Parking
Self parking costs CNY 200 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Hotel W Suzhou
W Suzhou Hotel
W Suzhou Suzhou
W Suzhou Hotel Suzhou
Frequently asked questions
Does W Suzhou offer free cancellation for a full refund?
Yes, W Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at W Suzhou?
Yes, there's an indoor pool.
Are pets allowed at W Suzhou?
Sorry, pets aren't allowed.
Is parking offered on site at W Suzhou?
Yes. Self parking costs CNY 200 per day. Electric vehicle charging is available.
What are the check-in and check-out times at W Suzhou?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at W Suzhou and nearby?
Onsite recreation at W Suzhou includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. W Suzhou also has a 24-hour health club and spa services, as well as a garden.
Are there restaurants at or near W Suzhou?
Yes, there are 3 onsite restaurants, featuring alfresco dining and international cuisine.
Does W Suzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around W Suzhou like?
W Suzhou is a short 6-minute walk from Dongfangzhimen Station and 6 minutes' walk from Gate to the East.
W Suzhou Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
September 24, 2024
Amilia
Amilia, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
August 1, 2024
Haijuan
Haijuan, 1-night trip
Verified Expedia guest review
10/10 Exceptional
June 2, 2024
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Verified traveler
2-night trip
Verified Hotels.com guest review
8/10 Very Good
April 1, 2024
Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Ran
Ran, 1-night family trip
Verified Expedia guest review
6/10 Good
November 7, 2023
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening.
Further, no cream in the container in the bathroom (a pain to call for more).
Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Mark
Mark, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
August 16, 2023
Xiaochen
Xiaochen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
June 24, 2023
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Bernie
Bernie, 2-night trip
Verified Wotif guest review
8/10 Very Good
March 15, 2023
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring.
Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out!
However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways!
Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned.
Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Dashan
Verified Expedia guest review
10/10 Exceptional
April 13, 2021
Best breakfast
Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Chloe
Chloe, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
February 18, 2021
Perfect
Love my stay. It was perfect. Super comfortable and clean.
Janet
Janet, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
November 30, 2020
In room coffee (French press) is a mess and below expectations for such upscale hotel room
Verified traveler
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
August 18, 2020
Emiliano
Emiliano, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
July 30, 2020
CP值很高
Very good location and very nice service
Andy
Andy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
May 10, 2020
Yizhou
Yizhou, 2-night trip
Verified Hotels.com guest review
6/10 Good
January 7, 2020
Verified traveler
1-night trip
Verified Orbitz guest review
10/10 Exceptional
January 2, 2020
Good stay
As usual very good
sabrina
sabrina, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 25, 2019
The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
Verified traveler
2-night family trip
Verified Expedia guest review
10/10 Exceptional
December 25, 2019
Kyungmin
Kyungmin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 18, 2019
Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
NEBruno
NEBruno, 3-night business trip
Verified Expedia guest review
6/10 Good
September 2, 2019
A stupid actress
I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what?
The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Kin Wah Thomas
Kin Wah Thomas, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
September 2, 2019
Hotel is great. Management is very good. Service still needs to be improved.
Joe
Joe, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
August 7, 2019
Zhong
Zhong, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
May 31, 2019
Hamad
Hamad, 4-night romance trip
Verified Hotels.com guest review
2/10 Poor
May 22, 2019
Smell is bad and services are not good
Verified traveler
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 12, 2019
It was disappointing that the power supply of the hair dryer was broken.