6/10 Good
November 25, 2024
Beautiful but flawed
When we decided to splurge on an expensive luxury hotel, we expected a basic level of service. Like a working elevator. A room on the 2nd floor was problematic given my wife’s knee injury, and we were astonished to learn the elevator had been out for a month. The young staffers gamely hauled our bags up the steep stairs, but there wasn’t even a proactive offer to bring our bags downstairs the day we departed.
We were brought lactose-free milk with our breakfast, and when we asked for whole milk were told they didn’t have any. This was completely untrue - they run a cafe next door! The young lady told us it tasted exactly like regular milk - also untrue. It’s not a huge deal, but for $800/night, service should be without problems. The cleaning staff was excellent, and the front desk friendly. It just didn’t seem like anyone was really in charge.
Maia
Maia, 2-night trip
Verified Hotels.com guest review