Cartagena de Indias Convention Center - 3 min drive
San Felipe de Barajas Castle - 3 min drive
Getting around
Rafael Nunez Intl. Airport (CTG) - 15 min drive
Restaurants
McDonald's - 9 min walk
Morena Marisqueria - 9 min walk
51 Sky Bar - 2 min walk
Edificio Seguros Bolivar - 5 min walk
La Brioche - 8 min walk
About this property
Hyatt Regency Cartagena
Hyatt Regency Cartagena puts you just a 5-minute drive from Bocagrande Beach and Clock Tower. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with Swedish massages, body scrubs, or aromatherapy. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar, and a health club. The pool and helpful staff get great marks from fellow travelers.
Languages
English, Portuguese, Spanish
At a glance
Hotel size
380 rooms
Arranged over 42 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Parents must have child's birth certificate and photo ID*
Pets
Pets allowed (dogs and cats only, up to 44 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 restaurants
Bar/lounge
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
What to do
Beach nearby
Working away
Meeting rooms
Conference center (12917 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Facilities
Built in 2016
Safe-deposit box at front desk
Terrace
Health club
3 outdoor pools
Arcade/game room
Full-service spa
Massage/treatment rooms
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Wheelchairs available on site
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
IPod docking station
LCD television
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Turndown service
Alarm clock
Egyptian cotton sheets
Memory foam mattress
What to enjoy
Individually furnished and decorated
Heated floors
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Dining
Kokau - Onsite restaurant.
Amacagua Lounge - This restaurant serves lunch and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Buffet breakfast is offered for an extra charge of approximately COP 96000 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The property will be renovating from January 7 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
One of the swimming pools
Guests will have access to the following alternate facilities during the renovation:
Outdoor pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of COP 80 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Also known as
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena
Frequently asked questions
Does Hyatt Regency Cartagena offer free cancellation for a full refund?
Yes, Hyatt Regency Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Regency Cartagena?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hyatt Regency Cartagena?
Yes, cats and dogs are welcome, with a maximum weight of 44 lbs per pet. There's a charge of COP 80 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Regency Cartagena?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Regency Cartagena?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hyatt Regency Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (18-min walk) is nearby.
What is there to do at Hyatt Regency Cartagena and nearby?
Hyatt Regency Cartagena has 3 outdoor pools and a spa, as well as a health club and an arcade.
Are there restaurants at or near Hyatt Regency Cartagena?
Yes, there are 2 onsite restaurants.
What's the area around Hyatt Regency Cartagena like?
Hyatt Regency Cartagena is located near Bocagrande Beach in Bocagrande, a short 18-minute walk from Clock Tower and 17 minutes' walk from Casa del Marques de Premio Real. Travelers say the area is walkable and good for shopping.
Hyatt Regency Cartagena Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
January 7, 2025
Rubicela
Rubicela, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
January 5, 2025
Hyatt Regency is great
Great hotel and amazing location
alok
alok, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 31, 2024
Excellent stay with small kids
Amazing experience start to finish. Everyone was so accommodating and all staff made the extra effort to greet us at every encounter. The kids club was an unexpected bonus and the woman in charge was amazing with my kids. They begged to go every day. The pools were beautiful as was the hotel. We booked one of the club rooms which allows access to the club lounge for breakfast and snacks all day. Because we have kids and I was nervous about them being loud in that setting I asked if we could have the general breakfast. Even though I was initially told I had to maintain that breakfast I received a nice letter under my door that evening explaining they’d be happy for us to join the general breakfast for our entire stay. We were delighted and just want to thank the entire staff for being flexible to the needs of families :). We’ll definitely be back.
Sally
Sally, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 30, 2024
Verified traveler
5-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 18, 2024
Jermaine
Jermaine, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
December 7, 2024
Jose Raul
Jose Raul, 1-night trip
Verified Hotels.com guest review
6/10 Good
December 6, 2024
Raul
Raul, 5-night family trip
Verified Hotels.com guest review
2/10 Poor
November 11, 2024
CARLOS
CARLOS, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
November 7, 2024
Cartagena well done
Wonderful restful vacation
roger
roger, 5-night trip
Verified Hotels.com guest review
6/10 Good
October 30, 2024
DANIEL
DANIEL, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 29, 2024
Amazing Experience & Highly recommended!
I love this hotel, it is the second I stay here and I can’t wait go back. I stayed in the residency area, it was so clean, the room was impeccable. Location is excellent because you are near the beach, the city center but not in the middle of the craziness. Perfect for solo, couples, friends or family trip.
John
John, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 28, 2024
CARLOS
CARLOS, 3-night trip
Verified Hotels.com guest review
2/10 Poor
October 21, 2024
2nd visit not worth it
The hotel refused to give the last day a refund despite the fact I understand the policy of the hotel. Usually, big chains have flexibility but I guess it was not the case of Marriott.
I requested the cleaning service on Oct 19(Saturday) in the morning but when I came back at 4pm it was not done.
I really had a great impression on my 1st visit in 2022 but I guess that was it. This is me 2nd time staying here but I guess I will stay in a different hotel next time.
Sang Joon
Sang Joon, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
October 19, 2024
Evin
Evin, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 16, 2024
Jaime Augusto
Jaime Augusto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 12, 2024
Soon as you pull up the best services you deserve i will be right back here when i visit again