6/10 Good
January 1, 2025
Rude overnight front desk associate
Rude lobby/front desk associate.
Night of December 30th 2024,
Called front desk, politely explained that the ice maker in our suite was not making ice and i asked if there was any other way to get ice.
Front desk associate responded in a military style directive "LOBBY, COKE MACHINE"
those are the only 3 words she repeatedly spoke no matter what i tried to say, even when i went down to the lobby and tried to inquire where in the lobby the coke machine was located(cause it's a very big lobby with alot going on in there)
"LOBBY, COKE MACHINE" was her only response.
I just walked around the lobby for atleast 2 minutes until i found the coke machine.
I've interracted with bots that are much nicer and more friendly than that.
Not acceptable in the hospitality business.
We are trying to have a relaxing gateway holiday.
Verified traveler
2-night family trip
Verified Hotels.com guest review