I choose the presidential suite and payed a lot for that! It was a disaster!
I sent several email and nobody answer, and I discovery that it was wrong the email on trip advisor! So I called the hotel and they sent me another email but never answer either!
- nobody ask me about accessibility. When I got to the room there was a lot of stairs to reach the suite! (When I say a lot it was like 52 steps).
- nobody speaks English or Portuguese! Nobody was friendly or even trying to be!
- when I got to the presidential suite, it was dark and the 52 steps stair I did in the dark because the light was not working on that hall!
- I went to take a good shower and the shower was broken, so I couldn’t! I call the receptionist and they ask me to go down there to talk about it! They just inform they were going to fix only 8 hours later!
- breakfast was very small and cheap!
- air conditioner was week and dirty.
- the sofa outside was old and very dirty too!
- people were not friendly and nobody smile! If you ask something it looks they really didn’t want to help!
I payed a lot of money and I regret for all the days that I spent there! I payed the triple of the price, at least, and it was a very bad experience! They are not prepared to make the customer life as a good experience!
I really want part of my money back! I am really upset with this experience!