All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Very Good
January 2, 2025
Steve
Steve, 2-night trip
Verified Hotels.com guest review
6/10 Good
December 30, 2024
Great view, subpar room and amenities.
The place was okay to stay at, a little over priced in my opinion. I am assuming that is because of the great view of the river. Had to clear the room of bugs every night, before we went to bed. The breakfast was nothing special.
Verified traveler
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 28, 2024
Great value for great experience
This hotel was wonderful. Very good value for what you get. We loved the patio facing the little river flowing my service dog was welcomed and she loves the property. Very nice and we will definitely stay again.
NORA
NORA, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 28, 2024
Suzette
Suzette, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 26, 2024
Carla
Carla, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 23, 2024
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
December 22, 2024
Would stay again!
Would stay again! A little dated but it was a clean room and had easy access to all the attractions with just a short drive.
Lawrence
Lawrence, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 22, 2024
Amazing, very clean ,comfortable, a beautiful place and Amazing scenery
Anita
Anita, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
December 22, 2024
Stephanie
Stephanie, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 20, 2024
Gatlinburg stay
Room and bed were okay. The hotel needs to re-paint. Tons of missing paint (chips). Some cob webs hanging from the ceiling.
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 20, 2024
John
John, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
December 18, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 17, 2024
It was our 25th anniversary and have never been to Gatlinburg. The trip was amazing and will definitely be going back maybe in Fall!
James
James, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 16, 2024
My new Hotel of Choice
Everyone was exceptionally nice!
Bobby
Bobby, 3-night trip
Verified Hotels.com guest review
6/10 Good
December 16, 2024
Good for the price!!!
The room is s not sound-proof. The tub floor was cracked and there is black mold overhead. Theres a large sunken spot in front of the vanity...room 273. The floors are very dark laminate; no carpet, which is good. Lighter laminate would give some light to the very dark room. Room was quiet large. Lamps have to be plugged and unplugged to turn on and off because the screw-on button is missing. There was no place to hang dress shirts or dresses with a hanger. Place was convenient and staff was very friendly. Easily accessible. The stream outside our room was nice with the deck.
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 16, 2024
Gatlinburg stay
The front desk staff was very helpful and friendly. The bed was comfortable. The whole stay was wonderful.
Cherlyn
Cherlyn, 1-night family trip
Verified Hotels.com guest review
6/10 Good
December 16, 2024
Building is older and very dated, dust could be seen around table legs and furniture feet on the carpet, the bath vent was almost completely stopped up with lint and dust. The elevator smelled of raw bleach heavily all weekend. The river was a nice touch off the balcony.
Robert W
Robert W, 2-night family trip
Verified Hotels.com guest review
6/10 Good
December 12, 2024
The room had a balcony with a pretty view of a river. The room is nice and clean. Check in staff very friendly. Check out staff not so friendly. Parking is horrible. Continental breakfast was awful. Price was good for off season.
Raymond
Raymond, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
December 10, 2024
Short but nice stay
The staff is so nice there! It was a short stay for us but comfy and cozy. The TV remote would not work and the lighting was dim but overall pretty safe with minimal issues
Jenny
Jenny, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
December 9, 2024
Dec 2024
The check in area is in a separate building, then you need to drive down the hill to get to your rooms. Rooms were okay, pretty dark even with the lights on. You have to buy firewood for the fireplace in your room, breakfast is served in a different building as well. Outside pool and hot tub looked like they hadn’t been cleaned in sometime. Family would have definately used the hot tub if it was cleaned.
Becky
Becky, 1-night family trip
Verified Hotels.com guest review
6/10 Good
December 9, 2024
Disappointed overall
I initially booked this room because the reviews talked about how great the breakfast was. I was real disappointed to find that all they had was cereal and rubbery pancakes. I could have saved myself the money a booked a place that did not offer free breakfast. The comforter smelled like a wet dog, had laid on it, and the front door had a gap to the floor allowing cold air to seep through making it very difficult to keep the room at a balanced temp.
The hotel, however, had a nice flowing river in the back, quiet location, and not far of a walk to downtown.
Veronica
Veronica, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
December 8, 2024
I’ve had better.
Faucet in bathroom dripped. Only good thing about that was when the furnace kicked in it sounded like a freight train so it drowned the sound of the dripping out. Our house keeping did not make bed on second night. Not sure if that was because we left no tip in provided envelope after first night. Fireplace was nice but firewood was expensive at the hotel.
Douglas
Douglas, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 6, 2024
Great!
Great size room! Clean, nice fireplace and balcony with good river (brooke) view. Highly recommend this place. The staff in the office at check in was super sweet! Thank you for a great stay!
Gretchen
Gretchen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 5, 2024
Great place for the price.
The room was clean and updated bathroom. Bed was comfortable.
Free continental breakfast, pancakes biscuits and gravy, cereal, toast, bagels, yogurt, fresh apples. Coffee, orange juice,bottle water.
For the money a great find.
Lynda
Lynda, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 4, 2024
Spacious rooms
Enjoyed the stay in this spacious room. Staff was friendly at check in and check out. Would recommend this place to stay.