2/10 Poor
January 1, 2025
Disappointed! Noise and bad problem handling
I stayed here in the past multiple times. Hotel is convenient for overnight layover or transferring from bus to plane and v.v.
Unfortunately there was music playing all night, which even vibrated the vents, keeping us awake all night. The music started around midnight and ended around 7 AM.
The main problem is that hotel is aware of these noise problems in this part of the hotel as they clearly mentioned in their response on my complaint. Even though the hotel was not fully booked, they still decide to use these rooms. Rooms affected are 447 and 448, as we also heard our neighbors complaining. I think all rooms starting with 44 will be having the same issues.
I will not be coming back, because of the poor handling of the issue by management.
Niels
Niels, 1-night trip
Verified Hotels.com guest review