2/10 Poor
January 27, 2025
2nd Worst Hotel Experience Ever!
This hotel will stand as the second worst lodging we've ever experienced.
I made reservations based on their 8.4 rating. I have no idea where they got those reviews.
The hotel is substandard at best. We arrived at 2 a.m. and the doors were locked. We were afraid we'd have to sleep in vestibule. I knocked on door, called the help number 4 x's before we were finally let in the lobby. It was 20 degrees outside.
I was told that if I wanted fresh linens I'd have to gather up the used linens, put in white basket in room and haul them to front desk! I was our maid service!!!
Our room was comprised of the following:
1) no coffee pot in room
2) absolutely no utensils, glasses, paper towels, pots, pans or even ice in the miniscule kitchenette
3) no iron!! or ironing board in room. We had to wait for someone to check out to get one AND I had to hike to front desk to get it
4) No complimentary conditioner or hand lotion
5) onwme dinky, cheap bottle of shampoo
6) One tiny soap in the entire room
7) No soap at kitchenette to wash hands
8) paper thin blanket
9) thinnest sheets I've ever seen
10) three little pillows for two people. I had to hike to the lobby AGAIN to get an extra pillow
11) the cheapest coffee stand with the most horrible coffee in lobby
12) no breakfast
13) no snack room
14) the most uncomfortable mattress I've ever slept on which resulted in intense back pain upon awakening because I'm disabled from pain and the mattress exacerbated it
15) only one bedside tabl
Bethany
Bethany, 3-night trip
Verified Hotels.com guest review
