6/10 Good
December 27, 2024
Disappointed stay
We have stayed here 5 times now - each time being booked through Hotels.com as that is how we chose the first time based on rating, convenient location 8 rate. This time upon arrival we were told we had a 2nd floor room and I told her I had requested in reservation (as I always have)to have ground floor room because my husband is disabled & can't do stairs. She said - that is $10 extra. I told her it had never been before and she said "probably bc this time was thru a 3rd party reservation". I stated every time has been same way - that is how we found Angel Inn. She knew she had me in a situation I had to pay the extra $10 bc I had already paid for the night up front. It wasn't about the money , it was the attitude and her trying to blame it on me for booking a different way which wasn't true. ALSO - it was a very low census night - (Sunday) with many other vacant lower rooms. The room she put us in had recently been updated but was not finished. No where to hang clothes, cold and hot water were reversed at sink So the place we have referred multiple people to - one staying 3 weeks earlier now left me disappointed.
Mary
Mary, 1-night trip
Verified Hotels.com guest review
