2/10 Poor
January 29, 2025
Bring your own heater!
GM, calls my room accusing me of smoking in my room!! He was rude and very aggressive! I was leaving my room for the day and asked Quinton to please come to my room so he could see/smell for himself. He said NO! And angrily hung up the phone! Terrible customer service. How dare you accuse me so rudely and then refuse to see the truth!!
I went to the front desk and told the desk guy what had happened. I asked him to please come to the room because I felt the GM was trying to be shady and collect money for false allegations. GM comes from back, interrupts us and says NO he’s not leaving the front desk!
People are allowed to smoke outside per hotel policy. If your floor is on the first floor your ac/vent faces the area where people are allowed to smoke. So instead of taking the responsibility of not having a designated “smoking area” for the people outside smoking in turn causing rooms to smell of smoke due to poor management. GM wanted someone to blame for HIS poor managing!!
Lastly there’s several rooms with no working heaters. Room 220 I checked in 18 degrees outside and no heat!! I had to prop my door open to get the hallway heat. I was given another room directly access (221 maybe) NO HEAT. GM wanted to play “let’s find a working heater” I suggested a working portable heater would be ok. I had things to do and places to go. Ridiculous service from a General Manager!
The staff was outstanding! Helpful and considerate. The GM was absolutely terroble’
Josephine
Josephine, 1-night trip
Verified Hotels.com guest review
