4/10 Fair
December 22, 2024
No hot water for two days and miscommunications
Shortly after arriving the hot water went off and stayed that way for two days. We were told all sorts of stories, from engineers on site repairing ‘now’ to caused by the digging work outside (which we were not advised about) to being repaired the day be fore we left. It was only on that update that we insisted we were relocated to another 4 star hotel in the area at the hotel’s expense. Then suddenly the water was fixed! As compensation we were emailed and told we would not be charged for the only breakfast we had in the hotel! Not exactly an equal compensation. To add insult to injury the hotel insisted on charging breakfast on departure and it took 10 minutes for them to understand their manager had waived it. By which time we were late for out taxi and were charged a waiting fee! We come to Paris regularly but this hotel was a big disappointment. It tries to be grand, but it isn’t.
Catherine
Catherine, 4-night family trip
Verified Hotels.com guest review