2/10 Poor
January 9, 2025
NOT PET FRIENDLY
I booked a pet friendly hotel- only to show up at the time of check in and be told that we could not stay, as we had an "aggressive breed" dog with us, my dog is a sweet rescue mix breed. The lady on the counter wouldn't listen or reason with us, other than saying that this was their policy (not published on any website I could find) and there wasn't anything else she could do but to cancel hour stay -WITHOUT REFUND- unless I worked it out via Hotels.com. I can also say that this is very site specific, as part of this same family trip, we had stayed in the Hyatt Place at Austin Tx with our pet without an issue.
Ana
Ana, 1-night family trip
Verified Hotels.com guest review