2/10 Poor
December 22, 2024
Poorly maintained motel.
Shortly after arrival, I notified the dest of a hole above the bathtub. The tiles by the nozzle had been repaired. They were uneven. My wife turned on the bathroom sink. The nozzle came off. I notified the desk around 8:30pm. The response was the maintenance person would not be in until 5:30am. That makes no sense to me in a hotel/motel. Most customers need service at night - not after they leave. At 6:30am I went to the desk. The desk attendant said, "Oh yeah", and informed the maintenance man in front of me. He was sitting there scrolling through his phone. He did not address me. He came about 20 minutes later. ( The water ran all night long.). He said he turned off the water from outside. I thought he meant the sink. He turned off the water to the entire bathroom. He was not clear to me. He was also dressed in pro-Trump clothing. Anyone who works for or at the hotel/motel should be in uniform without making the customers aware of their political views. The repair was made after we left. The night staff was unprepared to deal with a routine repair. They did offer to move us to another room. We were already unpacked and in bed by that time. I would never go back to that Quality Inn again.
ADEEB
ADEEB, 1-night family trip
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