2/10 Poor
January 10, 2025
Do not stay here!
Highly recommend staying elsewhere if you're planning to visit Rio.
At many points of our time during this trip, we were met with rude and poor service from staff from check-in to check-out. During check-in, we were told our room wasn't ready (we were early so that's understandable) but never notified when it was ready and we had to keep coming back to the check-in desk to inquire.
Then, there was another instance where we came down for breakfast (we paid for a Club access room with breakfast included) and the attendant at the desk just assumed that we didn't have breakfast access without even checking our room number or name. We couldn't help but feel racially discriminated as many other folks just walked into the breakfast area with ease.
Later that same day, a friend of ours who is also staying at the hotel was going to meet us at our room on a different floor. He came to ask the front desk to call us and let him up and the front desk wouldn't let him because of "guest safety" when our friend is ALSO A GUEST. We even called the front desk to let him up and the front desk refused to do so. Again, another instance of racial discrimination and assuming that our friend wasn't a guest at the hotel.
These are just two of the many instances where we were met with rude behavior when we are paying guests at this location. For the price, it is absolutely not worth it.
Telfar
Telfar, 3-night trip
Verified Hotels.com guest review
