2/10 Poor
November 1, 2018
Only because there is nohing else...
Uppon arrival they did not have my reservation which was made with hotels 6 hours before and made me wait in the reception for 1 hour and did nothing to solve it even after i shown the hotels booking confirmation . When checked out i left something that would be picked up by a friend the next day because i left to Eldoret , i even wrote a paper with his name , next day my friend goes to get it and is informed that its not there and it has been delivered to someone else ,no idea who, and they tell my friend that i left a bill of 1400 ks , so immediately call the hotel and i am asked if i had dinner ... I did not had dinner or anything else besides breakfast which was included.
The rooms are old ,lack of confort ,furnitare very old and used ,toilet everytime i used water there would be water running on the floor , very basic breakfast , very very overpriced for the quality . Cant seem to find anything in Kericho or else...
Mário
Mário, 1-night business trip
Verified Hotels.com guest review