6/10 Good
October 2, 2019
Great apartment, poor communication
The apartment itself was great. Clean, new, great sized rooms with kitchen stocked for cooking. Unfortunately, communication is lacking. Received an email shortly after booking to ask about time of arrival. Replied to said email and never heard anything else. There is no front desk as this is an apartment building. Arrived around 1900 and there is no one there and I received zero instructions for how to get in. Thankfully a fellow traveler had just contacted the owners and allowed us to use his phone to call. It would have been perfect to have received an email a few days in advance with instructions for after hours check in. Be aware that you should contact owner via Hotels.com for check in instructions or you may be stranded for a bit.
Verified traveler
2-night trip
Verified Hotels.com guest review