2/10 Poor
December 20, 2016
Worst Hotel Experience Ever!
Worst service I have encountered after 6 months of traveling through SE Asia. None of the staff could speak a word of English, which honestly didn't bother me at all, at first.
After I showed my payment confirmation I was able to check in, & I asked if they could arrange a taxi to the city center (their wifi didn't work so I didn't even have a clue which way to head on foot & it's a couple KM away) I asked someone who was washing his truck & blaring music from a large Stereo system & he did not bother to even act like he wanted to help and seemed annoyed I even asked. Eventually I found a woman who after about 5 minutes of making hand gestures to communicate that I need to use their phone to call a taxi (fortunately the taxi driver who dropped me off gave me his phone number) reluctantly let me use it to arrange to be picked up. When I arrived back at the hotel a few staff members accused me of not paying and demanded I pay, I showed them my confirmation and they kept insisting I need to pay, eventually they left and I went to bed, thinking they understood.
In the morning they accused me again of not paying and this time one of the staff was visibly upset. I showed them my email again & my credit card app showing the payment had gone through. Fortunately the night before I had arranged for that taxi driver to pick me up again & when he arrived he helped translate everything & they reluctantly let me go. That taxi driver saved the day. Avoid that hotel at all costs...
Adam
Verified Hotels.com guest review
