4/10 Fair
July 5, 2024
The grounds are nice but the management get the basics all wrong. Firstly, it is very lacking in generosity. The welcome drink is a water in a paper cup - they produce 400,000 bottles of wine a year. Our room had 1 can of water for 2 people. The coffee in the room was Nescafé sachets…in Italy! To make it worse they knew it was our honeymoon and that we had arrived upset because of an airline cancelling our flight. Pretty pathetic.
Our room also stank from the toilet, was dark, and the robes were ridiculously worn and coarse, and one was dirty.
The staff also forgot to follow up on things we asked about, such as the spa.
We shared this disappointment when we left and they the offered us a complimentary wine. They also told us that they don’t treat you as well if you book via Expedia(!). So don’t do that. In fact, don’t book at all
Brendan
Brendan, 2-night family trip
Verified Expedia guest review