Pullman Luang Prabang

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Overview of Pullman Luang Prabang

UNESCO Sustainable Travel Pledge

Pullman Luang Prabang

5.0 star property
Mountain hotel in Luang Prabang with 3 outdoor pools and 2 bars/lounges

9.1/10 Superb

85 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is P3,206
Price available on 23/06/2022
Map
Ban Pong Wanh, Luang Prabang, Louangphabang, 06000
Main amenities
  • 123 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Royal Palace - 8 min drive
  • Night Market - 13 min drive
  • Kuang Si Falls - 30 min drive

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 21 min drive
  • Airport shuttle (surcharge)
Map

About this property

Pullman Luang Prabang

A great choice for a stay in Luang Prabang, Pullman Luang Prabang features a free kids' club and offers an airport shuttle (available 24 hours) for USD 18 per vehicle. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and international cuisine is served at L'Atelier, which is open for breakfast, lunch, and dinner. There are 3 outdoor pools and 2 bars/lounges, and rooms at this luxurious hotel get the details right with rainfall showerheads and espresso makers. Fellow travelers say good things about the helpful staff and nice bathrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 123 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Barbecue grills
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Fitness classes
  • Yoga classes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • 18 holes of golf
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • Lao
  • Thai

Room amenities

Be entertained

  • 43-inch TV

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Pullman Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 11 years old are not allowed in the spa.

Dining

L'Atelier - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Junction - Onsite bar. Happy hour is offered. Open 24 hours. Open daily.
H2O - This bar serves lunch only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 12.10 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 11 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Pullman Luang Prabang Hotel
Pullman Luang Prabang (opening Mid Of 2017)
Pullman Luang Prabang (opening December 2016)
Pullman Luang Prabang (opening Late February 2017)
Pullman Luang Prabang Hotel
Pullman Luang Prabang Luang Prabang
Pullman Luang Prabang Hotel Luang Prabang

Frequently asked questions

Overall score and ratings

9.1

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

9.2/10

Amenities

9.1/10

Property conditions & facilities
Write a review

10/10 Exceptional

An amazing excellent hotel
One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.
MEIR, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing
Wonderful hotel and staff try their best even if they don’t always understand you.
Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing cozy resorts
E hotel is like 45m from the airport. The hotel is on the way to the falls.
Ibis M., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay
Christopher, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.
2-night family trip
Verified Wotif guest review

4/10 Fair

Group cannot be trusted
Excellent aside from accounting which cheated me by refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group again unless no other option
David, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leisurely stay
Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Expedia guest review