2/10 Poor
September 24, 2024
When checking in found out there was no lift and asked for a room lower down. Ended up on the second floor in a family room with no room to move round the room comfortably. Kept walking into pieces of furniture in cramped space . Thought we had booked a double room with a small table and chair. Nowhere to sit other than the bed. The sink shower and toilet were damaged or cracked. He kettle would stop and start but never boil. The tv had poor signal and kept pixelating. The fridge turned everything to ice and the room was so humid even when the window was left open day and night. The shower kept going hot and cold to the point I thought I would be scalded .
Christine
Christine, 5-night trip
Verified Hotels.com guest review