Prepaid booking but upon arrival, they tried to charge me for the entire balance again (not including the expected incidentals). Did not give me a room key, so when I couldn’t get into the room, I had to go back downstairs and ask for a key. The gentleman questioned me, saying he gave me a key. I assured him he did not. The following day, the room keys wouldn’t work. We playfully questioned if the hotel was haunted, to which the staff said, “yes, people say their items have moved to the other side of the room at night.” They also said, “that’s the price you pay for staying in Charleston.” Needless to say, we did an early check out and didn’t stay the second (paid for) night.