Banff National Park Information Centre - 2 min walk - 0.3 km
Banff Lake Louise Tourism Bureau - 2 min walk - 0.3 km
Banff Centre for Arts and Creativity - 11 min walk - 0.9 km
Tunnel Mountain - 4 min drive - 1.8 km
Upper Hot Springs - 7 min drive - 4.6 km
Getting around
Calgary International Airport (YYC) - 93 min drive
Banff Station - 8 min walk
Restaurants
Evelyn's Coffee Bar - 5 min walk
BeaverTails - 5 min walk
Good Earth Coffeehouse - Banff - 3 min walk
Park Distillery - 4 min walk
Cedar House Investments Ltd - 4 min walk
About this property
Moose Hotel And Suites
At Moose Hotel And Suites, you'll be within a 10-minute drive of Upper Hot Springs and Banff Gondola. You can grab a bite to eat at the restaurant and visit the spa to be pampered with body wraps or mani/pedis. There's an indoor pool and a bar/lounge, and in-room conveniences include dryers and refrigerators. Fellow travelers say great things about the pool and helpful staff.
Languages
English, French
At a glance
Hotel size
174 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Onsite parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 7:00 AM–11 AM on weekdays and 7:00 AM–1 PM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Ski passes
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Cross-country skiing nearby
Snowboarding nearby
Hot springs nearby
Canoeing nearby
Working away
24-hour business center
Meeting room
Computer station
Conference space (2000 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Ski storage
Facilities
Built in 2016
ATM/banking
Safe-deposit box at front desk
Fireplace in lobby
Fitness center
An indoor pool
Bicycle parking
Full-service spa
2 spa tubs
Sauna
Massage/treatment rooms
Locally-owned & organized tours & activities
Local artist showcase
Double-glazed windows
Banquet hall
Firepit
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Dryer
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Alarm clock
Premium bedding
Freshen up
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Free local calls
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Access via exterior corridors
Eco-friendly toiletries
Bulk dispenser for toiletries
LED light bulbs
Recycling
Special features
Spa
Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. The spa is open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately CAD 8.00 to 20.00 for adults, and CAD 8.00 to 20.00 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of CAD 25 per pet, per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Also known as
Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff
Frequently asked questions
Does Moose Hotel And Suites offer free cancellation for a full refund?
Yes, Moose Hotel And Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moose Hotel And Suites?
Yes, there's an indoor pool.
Are pets allowed at Moose Hotel And Suites?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of CAD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Moose Hotel And Suites?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Moose Hotel And Suites?
Check-in start time: 4 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Moose Hotel And Suites and nearby?
During the winter, enjoy nearby recreation like ice skating and cross-country skiing, and return when the snow melts for cycling and boat tours. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Moose Hotel And Suites also has an indoor pool and a sauna, as well as a fitness center.
Are there restaurants at or near Moose Hotel And Suites?
Yes, there's an onsite restaurant.
What's the area around Moose Hotel And Suites like?
Moose Hotel And Suites is in Downtown District, a short 8-minute walk from Banff Station and 11 minutes' walk from Banff Centre for Arts and Creativity. Travelers say the local area is very central close to public transit.
Moose Hotel And Suites Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
December 22, 2024
Anjelika
Anjelika, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 21, 2024
Birthday get away
We absolutely love this place. This was our third year (and counting) in a row and we just love it here. Staff is very friendly and professional. Facility is well maintained. Attached restaurant (Pacinis) has amazing staff and their food choices are very nice. The rooms are very cozy and have amazing views if you so choose during booking. The property is on the main drag do you are close to many things the town has to offer.
jeff
jeff, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 20, 2024
James
James, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 17, 2024
Jack
Jack, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
December 17, 2024
Love the Moose. But time for some repairs
We always love the moose but have to say it’s looking very tired and run down. Our room had a stained couch and we had to use a wash cloth to wipe down the side tables as there was cup stains on it. The hot tubs were not hot. And then one was closed for over half our stay so the one tub was super full. We stayed mid week in December too.
We love the location. And love the restaurant on site. The shower amenities are spa like and we love those. The fire in the room creates a nice cabin feel in the winter.
We had a great view of the mountains.
Tammie
Tammie, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 10, 2024
Austin
Austin, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 8, 2024
Brittny
Brittny, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
December 4, 2024
Mariel
Mariel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 4, 2024
Perfectly Located
Service from those working reception was lack luster - the woman who checked us in seemed like she didn’t know how to smile. However, once in our room, we called for extra housecoats and they were brought within seconds. The beds were comfortable but the sheets were loud. I know this sounds silly but maybe they were over-starched because it sounded like we were rustling through a field of tall grass anytime any of us moved or rolled over. All in all we would stay there again; the hot tubs and sauna were lovely and the overall feel of the hotel is cozy.
Sonja
Sonja, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 1, 2024
Two Thumbs up
Fabulous hotel….the hot tubs are amazing!
James
James, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 26, 2024
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
November 25, 2024
Deep cleaning needed.
Wish the room was cleaner, definitely in need of a deep clean, dust builing up on furniture. Very quiet at night, too quiet Ill be bringing a fan for next trip.
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
November 24, 2024
Hyunnam
Hyunnam, 2-night trip
Verified Hotels.com guest review
6/10 Good
November 23, 2024
Try a little harder.
A nice hotel but starting to show its age. Towels are crusty and the in room robes are old with fraying edges and crusty as well. Heat in the room was inadequate and could not keep the room warm. It seems management needs to show a little more attention to detail and perhaps invest in some improvements. The hot tub in the spa area was not very hot.
Glenn
Glenn, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
November 22, 2024
Visit a Hallmark Movie
Nice place, clean, friendly and helpful staff.
Short walk to town. Room are nice and large. Hot tubs were nice but weren’t hot enough. Price was pretty high I guess cause the Christmas celebrations were on.
Joan
Joan, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
November 21, 2024
Adam
Adam, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
November 20, 2024
Michael
Michael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 18, 2024
Outwest Solutions
Outwest Solutions, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
November 18, 2024
Great hotel. Great amenities. The closet mirror had little kids hand prints all over it. Maid must have missed it. All in all it was a great stay.
Trevor
Trevor, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
November 18, 2024
Enjoyable
Easy checkin and checkout, pleasant staff and great overall vibe. Loved the Christmas decorations and my children enjoyed looking for the elf in the lobby.