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All properties in Punta Sam, Quintana Roo, Mexico
All inclusive

Finest Playa Mujeres by The Excellence Collection All inclusive

All-inclusive beachfront property with free water park, near Mujeres Beach

  • Free full breakfast, free WiFi, and free parking
From
P21,039

Image gallery

  • Swim-up bar
  • Swim-up bar
  • Beach
  • Beach
  • Swim-up bar
Swim-up bar. Image 1 of 84.
1 / 84Swim-up bar
9.2.Superb.
  • we stayed 5 years ago. the service and quality has gone down. i dont know if that was…

    Apr 5, 2021

  • I would come back again. Hotel is modern design, huge property with many amenities.

    Jan 7, 2021

See all 1,504 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 450 guestrooms
  • Daily housekeeping
  • On a private beach
  • 12 restaurants and 2 poolside bars
  • Full-service spa
  • 10 outdoor pools

What’s around

  • In Playa Mujeres
  • Mujeres Beach - 1 min walk
  • Playa Mujeres Golf Club - 29 min walk
  • Punta Sam Beach - 15 min walk
  • Punta Sam Ferry Terminal - 23 min walk
  • El Meco Archaeological Site - 2.6 mi / 4.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Spa Or Pool View
  • Junior Swim-Up Suite
  • Junior Suite With Private Pool
  • Family Suite
  • Pool Family Suite
  • Two-Story Rooftop Terrace Suite with Plunge Pool
  • Finest Club Junior Suite Ocean View
  • Finest Club Junior Swim-Up Suite
  • Finest Club Family Suite
  • Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool
  • Excellence Club Junior Suite Ocean View
  • Excellence Club Junior Swim-up Suite
  • Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool
  • Finest Club Junior Suite Pool View
  • Excellence Club Junior Suite Pool View
  • Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim-up Suite + Free On-Site Covid-19 Test
  • Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool + Free On-Site Covid-19 Test
  • Family Suite + Free On-Site Covid-19 Test
  • Pool Family Suite + Free On-Site Covid-19 Test
  • Finest Club Family Suite + Free On-Site Covid-19 Test
  • Finest Club Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Finest Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Finest Club Junior Swim-Up Suite + Free On-Site Covid 19 Test
  • Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool + Free On-Site Covid-19 Test
  • Junior Suite Spa or Pool View + Free On Site Covid-19 Test
  • Junior Suite with Private Pool + Free On-Site Covid-19 Test
  • Junior Swim-Up Suite + Free On-Site Covid-19 Test
  • Two-Story Rooftop Terrace Suite with Plunge Pool + Free On-Site Covid-19 Test

Location

  • In Playa Mujeres
  • Mujeres Beach - 1 min walk
  • Playa Mujeres Golf Club - 29 min walk

What’s around

Landmarks

  • In Playa Mujeres
  • Mujeres Beach - 1 min walk
  • Playa Mujeres Golf Club - 29 min walk
  • Punta Sam Beach - 15 min walk
  • Punta Sam Ferry Terminal - 23 min walk
  • El Meco Archaeological Site - 2.6 mi / 4.2 km
  • Cancún Underwater Museum (Cancún) - 2.8 mi / 4.5 km
  • Garrafon Natural Reef Park - 5.7 mi / 9.2 km
  • Norte Beach - 6.2 mi / 10 km
  • Las Americas Cancun Mall - 6.9 mi / 11.1 km
  • Market 28 - 8 mi / 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

At a glance

Size

  • 450 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 onsite, at a surcharge of USD 50 for an antigen test and USD 150 for a PCR test. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through April 30, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite extended parking (fees apply)
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free full breakfast daily
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 17000
  • Conference space size (meters) - 1579
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 12
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 46-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.

Water activities
  • Kayaking

Land activities
  • Bicycling
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Lizo / Dress Code - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji / Dress Code - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tinto & Tapas /Dress Code - This restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Brass / Dress Code - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Ecotours nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Finest Excellence Group Hotel
  • Finest Excellence Group inclu
  • Finest Playa Mujeres by The Excellence Collection All inclusive
  • Finest Excellence Group Hotel Playa Mujeres
  • Finest Playa Mujeres Excellence Group
  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Excellence Group
  • Finest Playa Mujeres by Excellence Group
  • Finest Playa Mujeres by Excellence Group All inclusive
  • Finest Excellence Group All inclusive All-inclusive property

Optional extras

Babysitting/childcare is available for an extra charge

Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Finest Playa Mujeres by The Excellence Collection All inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 10 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 12 onsite restaurants, featuring alfresco dining and Mexican cuisine.
  • No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, sailing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection All inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a steam room, private indoor hot tubs, and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Absolutely great resort with many options. Super clean. Great food and amenities. Very caring staff.

    3 night family trip, Jan 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing staff and service! My husband and I stayed in the excellence club where we got to meet amazing staff. Carlos and Sean were workers at the excellence club beach and they were beyond wonderful! They provided us with everything we needed and always greeted us with an amazing welcome. They made our trip very memorable!

    Noormazeh, 9 night romance trip, Jan 3, 2021

    Verified Travelocity guest review

  • 6.0.Good

    Expedia did a poor job of explaining that some room selections were adult only and others were not. We ended up with screaming kids outside of our window and had to pay to move over to the adults only section. The food was bad but the grounds were beautiful. This hotel lacks attention to detail and it shows. I was disappointed in their lack of assistance with anything. The cabanas were being held for visitors who would be gone for hours at a time which seemed ridiculous to me. I would not recommend this place.

    3 night romance trip, Dec 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We loved everything about this property. Location on Playa Mujeres was secluded with no vendors. The staff were warm and friendly. The room was spacious and comfortable. We enjoyed the food and preferred the non-buffet style dining with appropriate portioned meals. We did not even have enough time to visit all the restaurants and our favorites were Surf & Turf and Le Petite. Spa experience was superb. The only negative was when we arrived, I felt like they were trying to pull a bait and switch on my room. They tried to move us to another room and said it was an upgrade, but for us it would have been a disappointment. Watch out for that. Overall the best all-inclusive vacation that I have experienced so far. We are already planning our return.

    4 night romance trip, Dec 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was fantastic (special thank you to Victor). The grounds were also beautiful. We had the family suite with private pool and the room was so so, especially as we were at the end of the building in 1001 and had no privacy to anyone walking by and it was very noisy. Other than the room, the stay was great.

    Christopher, 6 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We stayed at the property between Christmas and New Years - the hotel was very astute to ensuring the highest safety levels around Covid and cleaning was done well with all staff wearing PPE. We had an excellence club room with a swim out option and I would highly recommend this if you are traveling as ‘adults only’. Most of the restaurants were open - the food was prepared well, but lacked true flavor (common for Mexico). We stayed 5 days and will be back in the future - great place to stay. Ask for Carlos at the beach

    4 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Positive: Amazing staff, great restaurants, and amenities, close proximity to the beach. Somehow negative: The water temperature in the pool was kind of cold for the first few days of our stay but later improved. Also, plunge pools on the second floor are too cold to use in the Winter season.

    Dmitry, 10 night family trip, Dec 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The restaurants were actually good despite my skeptic attitude towards all inclusiveness.

    5 night family trip, Dec 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    What a great place in Cancun. Will stay here again. Great for families. My children (11 and 12) loved it.

    4 night family trip, Dec 26, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Excellent service. Staff make every single effort in making your stay pleasant. Staff have a "10" on the scale from 1 to 5.

    CM, 7 night family trip, Dec 26, 2020

    Verified Orbitz guest review

See all 1,504 reviews