Mackay Enertainment and Convention Centre - 12 min walk - 1.0 km
Harrup Park - 3 min drive - 2.8 km
Mackay Base Hospital - 5 min drive - 3.7 km
Getting around
Mackay, QLD (MKY) - 11 min drive
Mackay Station - 6 min drive
Mapalo Station - 16 min drive
Aminungo Station - 19 min drive
Restaurants
The Coffee Club - 6 min walk
Hungry Jack's - 6 min walk
The Bavarian Mackay - 7 min walk
Austral Hotel - 6 min walk
The Grazing Goat Cafe - 8 min walk
About this property
Oaks Mackay Rivermarque Hotel
Oaks Mackay Rivermarque Hotel is a great choice for a stay in Mackay. Guests can take a dip in the outdoor pool or grab a bite to eat at Marque Bar & Grill, which serves breakfast and dinner. Other highlights include a bar/lounge, a fitness center, and a spa tub.
Languages
English
At a glance
Hotel size
70 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 10:30 PM
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open daily from 6 AM - 10:30 PM
Front desk staffed during limited hours
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured onsite self parking (AUD 5.00 per day)
Wheelchair-accessible parking on site
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) on weekday mornings 6:30 AM–9:00 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Facilities
Fitness center
An outdoor pool
Spa tub
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Air conditioning
Sleep well
Bed sheets provided
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Special features
Dining
Marque Bar & Grill - This café serves breakfast and dinner.
Fees & policies
Refundable deposits
Deposit: AUD 1 per stay
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 22 to 30 for adults, and AUD 10 to 15 for children
Credit card charges are subject to an extra charge of 1.5 percent
Children & extra beds
Cribs/infant beds are available for AUD 20 per night
Rollaway beds are available for AUD 59.0 per night
Parking
Secured self parking costs AUD 5.00 per day
Parking height restrictions apply
Policies
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Oaks Rivermarque
Oaks Rivermarque Aparthotel
Oaks Rivermarque Aparthotel Mackay
Oaks Rivermarque Mackay
Rivermarque
Oaks Rivermarque
Oaks Mackay Rivermarque
Oaks Rivermarque Mackay
Oaks Mackay Rivermarque Hotel Hotel
Oaks Mackay Rivermarque Hotel Mackay
Oaks Mackay Rivermarque Hotel Hotel Mackay
Frequently asked questions
Does Oaks Mackay Rivermarque Hotel offer free cancellation for a full refund?
Yes, Oaks Mackay Rivermarque Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Oaks Mackay Rivermarque Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Oaks Mackay Rivermarque Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Oaks Mackay Rivermarque Hotel?
Yes. Self parking costs AUD 5.00 per day.
What are the check-in and check-out times at Oaks Mackay Rivermarque Hotel?
Check-in start time: 2 PM; Check-in end time: 10:30 PM. Check-out time is 10 AM. Express check-out is available.
What is there to do at Oaks Mackay Rivermarque Hotel and nearby?
Oaks Mackay Rivermarque Hotel has an outdoor pool and a spa tub, as well as a fitness center.
Are there restaurants at or near Oaks Mackay Rivermarque Hotel?
Yes, there's an onsite restaurant, Marque Bar & Grill.
What's the area around Oaks Mackay Rivermarque Hotel like?
Oaks Mackay Rivermarque Hotel is a short 3-minute walk from Bluewater Lagoon and 3 minutes' walk from Caneland Central.
Oaks Mackay Rivermarque Hotel Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very Good
December 18, 2024
Derek
Derek, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 7, 2024
Derek
Derek, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
November 26, 2024
karen
karen, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 29, 2024
wayne
wayne, 4-night trip
Verified Hotels.com guest review
6/10 Good
October 27, 2024
Samantha
Samantha, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
October 15, 2024
Always good to stay at the Oaks.
Andrew
Andrew, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
October 14, 2024
stephen
stephen, 2-night trip
Verified Hotels.com guest review
6/10 Good
September 16, 2024
I had a horrible nights sleep due to some kind of banging noise - like an opening and closing of a door - I alerted staff earlier that evening and asked if i could change rooms but there was no rooms avilable that night. I spoke to staff in the morning of this issue and they were kind and compassionate. Made me a coffee for my troubles and offered a complementry night stay for the terrible sleep i had, I got woken up at 5.30am and the banging was still going on around 10.30pm so I was so grateful and will give Oaks another try. Hopefully a better experience. The bed was comfortable and the room was clean. Will hope for a quieter room on my next stay.
Kiri
Kiri, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 6, 2024
Mariola
Mariola, 1-night trip
Verified Expedia guest review
10/10 Exceptional
August 19, 2024
Nice quiet rooms, helpful receptionist and could walk to everything we needed
Tim
Tim, 1-night family trip
Verified Wotif guest review
10/10 Exceptional
August 18, 2024
Cassarndra
Cassarndra, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 5, 2024
Didier
Didier, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
August 5, 2024
Great staff that are willing to help as needed. The facility is in need of an overhaul but the location is great, easy walk to either Canelands shopping centre or MacKay CBD. The secure parking was great. We would definitely stay in the location again with three other hotels to compare prices with, River Oaks is worth a look if staying in MacKay.
Malcolm
Malcolm, 5-night family trip
Verified Wotif guest review
10/10 Exceptional
July 28, 2024
Benjamin
Benjamin, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
July 28, 2024
Breakfast included was amazing at cafe
Beverley
Beverley, 1-night trip
Verified Wotif guest review
8/10 Very Good
July 27, 2024
Simon
Simon, 4-night trip
Verified Hotels.com guest review
4/10 Fair
July 26, 2024
Scott
Scott, 3-night trip
Verified Wotif guest review
10/10 Exceptional
July 22, 2024
Decent parking, ice and close to shopping and very accommodating to a late check in.
Emma
Emma, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
July 8, 2024
Monique
Monique, 1-night trip
Verified Wotif guest review
6/10 Good
July 6, 2024
Overall experience was disappointing. No wifi given apparent overuse by guests. Tried to phone reception, but phone had no dial tone. TV had limited usage in view of no wifi. Good breakfast and clean room.
Tracey
Tracey, 1-night family trip
Verified Expedia guest review
8/10 Very Good
June 29, 2024
Location and frie staff
shane
shane, 1-night trip
Verified Wotif guest review
10/10 Exceptional
June 10, 2024
Cheronne
Cheronne, 1-night trip
Verified Wotif guest review
4/10 Fair
June 9, 2024
Staff were lovely, but rooms were super smelly (like a mouldy smell).
Friends in another room had the same experience.
Amy
Amy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
June 4, 2024
dale
dale, 5-night trip
Verified Hotels.com guest review
6/10 Good
May 22, 2024
While the staff were friendly and very helpful they were let down by the facilities.
We had a standard room so don’t expect the world but in a twin room there were only 4 coat hangers and 2 small bedside draws. No other draws or storage.
A microwave wave is provided but no cutlery, plates or bowels so unless you can heat in a cup and eat with your fingers - good luck.
The internet was nonexistent. Able to connect in the hallway but lost connection on entering the room. Able to get a perfect connection while out walking one street over though!
Somewhat disappointing I must say.