Low quality, poor standard and rude staff.
I will never stay at this hotel again. It was atrocious to say the least. The room was not as advertised. The air conditioning was only in the bedroom (and smelt like it hadn’t been cleaned in years), there were no towels, bedroom lamps, there was only one working blind in the main room as it was broken so gave no privacy to the street and facing apartments. There was also no WiFi or Cable tv as advertised
If this was not bad enough. I left the hotel the next morning thinking I had a booking for 2 nights and on returning that evening I was told my booking was only for 1 night and that I works have to pay a $80,000 pesos charge for late checkout. I explained that their must have been some mistake as the booking should have have been for 2 nights, but the manager ‘John’ arrogantly this was all my own fault and that is I wanted my things or wanted another night, I would have to pay for another night.
After a lengthy dispute over the fact he, or any members of staff made any attempt to contact me about the check out, the manger (John) decided to offer the room without the checkout charge for the same price as the night before. Except for the fact he started making up te prices from the top of his head as the price kept changing. He finally tried to charge me
$322,000 pesos and again arrogantly claimed this was the price I had paid for the previous night. Only after I was able to find the receipt for the payment in my bank app would
