The property & facilities at Castell Son Claret is everything you pull up hoping for and more. The castle is magnificent, the patio is spectacular, and the pool area is private and comfortable. Upon our arrival we were greeted by the front desk staff. They asked if we'd like any reservations made for us. The hotel has a renowned restaurant on site called Zaranda. I was told that there were no openings in the restaurant for the duration of my stay. I offered to be extremely flexible, and said I would take a reservation at any time of day. I was told that there wasn't any openings, day or night that could be made available. When your hotel is 30 minutes to the nearest town, you'd think they would make it a priority to ensure their hotel guests can get a table. On day 2 we booked massages. The indoor pool, steam room, sauna, and showers were great, but to our surprise it was our waiter from the pool who was assigned as our therapist. I asked him if he was a waiter or massage therapist, to which he replied, he does a lot at the hotel? Weird. After a mediocre massage, we moved on. We then booked an excursion through the hotel. Excursion was a 90 minute drive. We went to leave in the morning and were given no information. They didn't have the name of company, name of tour guide, or where we were supposed to meet. We drove down 90 minutes, found them, and learned the front desk staff booked us on wrong tour. No apologies, just a $50 cancellation charge.