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The Charles Hotel

4.0 star property
Boutique inn with restaurant, near Niagara River Gorge

Choose dates to view prices

Near Niagara River Gorge, The Charles Hotel offers an elegant retreat with a charming garden and cozy bar. Savor French cuisine at HobNob Restaurant or unwind on the picturesque terrace. With in-room WiFi, free self parking, guests praise the helpful staff and location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Non-smoking

Main amenities (9)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Concierge services

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is P9,440
P11,094 total
includes taxes & fees
Nov 27 - Nov 28

Why we love this property

Boutique Victorian charm
This inn showcases elegant Victorian architecture and curated decor. Guests can dine at the garden-view or golf-view restaurant in this boutique setting.
Flavorful bites for all
The restaurant serves international cuisine with al fresco and garden-view dining options. Vegan and vegetarian offerings feature locally-sourced ingredients.
Pure sleep sanctuary
Hypo-allergenic bedding and Egyptian cotton sheets complement pillowtop mattresses with down comforters. Blackout drapes envelop curated, individual decor.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Premium Room

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; alfresco dining
The Shaw Club Hotel
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,002 reviews
The price is P9,440
P11,094 total
includes taxes & fees
Nov 23 - Nov 24
The Shaw Club Hotel
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About the neighborhood

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Museum of the Paranormal - 3 min walk - 0.3 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 57 min drive
  • John C. Munro Hamilton Intl. Airport (YHM) - 71 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 88 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 92 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 103 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls Station - 23 min drive
  • St. Catharines Station - 27 min drive

Restaurants

  • ‪The Garrison House - ‬3 min drive
  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Peller Estates Winery - ‬4 min drive

About this property

The Charles Hotel

When visiting Niagara-on-the-Lake, The Charles Hotel is a great choice to consider. For a bite to eat, guests can check out HobNob Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. This boutique inn also features a bar/lounge, a terrace, and a garden. Fellow travelers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 12 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Built in 1832
  • Garden
  • Terrace
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Victorian architecture

Accessibility

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Area rugs in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 55-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free local calls

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CAD 35 for adults and CAD 25 for children

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Onsite parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Does The Charles Hotel offer free cancellation for a full refund?

Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Charles Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Charles Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Charles Hotel?

No, this inn doesn't have a casino, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are both nearby.

What is there to do at The Charles Hotel and nearby?

Have fun with nearby activities like boat tours and hiking, and practice your swing on the nearby golf course. The Charles Hotel also has a garden.

Are there restaurants at or near The Charles Hotel?

Yes, HobNob Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around The Charles Hotel like?

The Charles Hotel is a short 6-minute walk from Lake Ontario and 13 minutes' walk from Shaw Festival Theatre. Travelers love the inn's prime location.

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Reviews

The Charles Hotel Reviews

8.8

Excellent

9.2

Cleanliness

9.8

Location

9.4

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities

What guests liked

  • The property's dining room and restaurant served excellent meals with great service, offering a lovely atmosphere. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Bathroom
Restaurant
Breakfast
Air conditioning
Bed
Lake
Towns

Reviews

10/10 Exceptional

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Diane, 1-night trip

8/10 Very good

We enjoyed our time.
Paul, 1-night trip

10/10 Exceptional

Very clean, well kept and nice staff
Kerry, 1-night trip

10/10 Exceptional

Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Irene, 2-night trip

10/10 Exceptional

We had an amazing stay! Will come again
Anna, 1-night trip

10/10 Exceptional

Beautiful property
Karen, 2-night trip

8/10 Very good

Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.
Sally, 3-night trip

6/10 Good

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Neil, 2-night trip

10/10 Exceptional

Beautiful front porch w flowers and a welcoming view
Helene, 1-night trip

10/10 Exceptional

Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !
Josee, 1-night trip

8/10 Very good

Perfect location.
Diane, 1-night trip

8/10 Very good

Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Wendy, 4-night trip

8/10 Very good

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Louis, 1-night trip

10/10 Exceptional

Excellent service. A heritage building of almost 2 hundred years offering all the modern commodities...a rare experience. Calm, professional and relaxing atmosphere.
Réjean, 3-night trip

10/10 Exceptional

Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Cristina, 1-night trip

10/10 Exceptional

Love this beautiful inn.
Debra, 1-night trip

6/10 Good

Thank you.
Donna, 3-night trip

8/10 Very good

very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.
Steven, 2-night trip

10/10 Exceptional

Great little hotel in Niagara on the Lakr

The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.
rosalyn, 1-night trip

8/10 Very good

A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Brian, 1-night trip

10/10 Exceptional

Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Katherine, 2-night trip

6/10 Good

The outside was
Daniela, 1-night trip

8/10 Very good

Everything is lovely but the bed is small. Feels like a double.
Diana, 1-night trip

10/10 Exceptional

Lake trout for dinner was excellent. Friendly staff
Michael, 1-night trip

10/10 Exceptional

We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Anna, 1-night trip