Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property
City-center Township of Woolwich hotel with indoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Exterior
Point of interest
Indoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Connecting rooms available
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front-desk safe
  • Snack bar/deli
  • ATM/banking services
  • Vending machine
Feel at home
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
The price is P5,157
P6,060 total
includes taxes & fees
Dec 29 - Dec 30

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About the neighborhood

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk
  • St. Jacobs Outlets - 2 min walk
  • St Jacobs Farmers Market - 7 min walk
  • Conestoga Mall - 5 min drive
  • University of Waterloo - 5 min drive

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 21 min drive
  • Kitchener Station - 11 min drive
  • Guelph Central Station - 32 min drive
  • Guelph, ON (XIA-Guelph Train Station) - 32 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Subway - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

At Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel, you'll be within a 10-minute drive of University of Waterloo. For a workout, you can visit the fitness center or go for a morning swim at the indoor pool. A snack bar/deli and a terrace are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the comfortable beds and helpful staff.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

At a glance

Hotel size

  • 103 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)

Property amenities

Food and drink

  • Free buffet breakfast
  • Coffee/tea in a common area
  • Snack bar/deli

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Scooter/moped rentals nearby
  • Sledding nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (1200 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Egyptian cotton sheets
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Rollaway beds are available for CAD 25.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 10 PM
  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 6 AM to 10 PM.
Are pets allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?
Yes, there's free self parking. RV/bus/truck parking is available.
What are the check-in and check-out times at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel and nearby?
Have fun with nearby winter activities like cross-country skiing, sledding, and snow tubing, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes safari tours, ecotours, and segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
What's the area around Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel like?
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel is in the heart of Township of Woolwich, a short 1-minute walk from St. Jacobs Market District Visitor Information Centre and 7 minutes' walk from St Jacobs Farmers Market. Travelers say the area is walkable and ideal for skiing.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Piero, 1-night trip
Verified Hotels.com guest review

6/10 Good

Arijit, 2-night trip
Verified Hotels.com guest review

6/10 Good

Holly, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Woke both mornings early by renovations happening close to our room. Price we paid was more than confirmation email stated. Hotel was clean and everyone was friendly.
Wesley, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Mohammadali, 1-night trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kimber, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Raymond, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

It was a fine stay but not worth $420 for two nights. The bath tub was gross and someone else’s hair was on the soap holder. There was a part of the ceiling in the shower sagging with a little hole in it. There was a loose tile on the bathroom floor right in front of the toilet. The bathroom door was splattered with something .. and it had ran down from the handle. Super dusty. Just crazy I was expecting a lot better quality for the amount we had to pay. The hallway was so hot like it was a crazy difference from our room. It was also very loud in the hallway with the other guests we could hear them in the room next to us. The elevator and hallway carpet was so old and worn down. I don’t get how they can leave it super outdated and charge outrageous prices. Won’t be going back here.
Isaac, 2-night trip
Verified Hotels.com guest review

6/10 Good

Linda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

An excellent hotel!
Beautiful, comfortable and spacious room.
Mary, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Michelle, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Cornelis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cheryl, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location close to the Market and St. Jacobs Theatre. Had dinner at Jacks which was just next door to the hotel and food was very good.
Norma, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

jae yoon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Myron, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasmin, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Dario, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The staff are polite and great at reactive problem solving. That is where it stops. We were there on Saturday night, and there was some team event. On Sunday morning the garbage was still there in the bins and they were overflowing. The elevator button was right above the overflowing garbage. The staff also had offered cold lemon water to guests, thank you. However the used plastic cups and that bin was overflowing too...right in front of the check in counter. All while the receptionists at the front desk were twiddling on their personal phones. They had no pride in their property. Couches, chairs and carpets in the lobby are full of stains and stuck on debris. We found gnatts in the juice at breakfast. Our room had a leak in the closet, and I know that the hotel knew about this as the ceiling tile was removed. Water leaked on our clothes. Thankfully the staff helped us wash them in the guest laundry for free, but it took up my evening with an unplanned event. The automated message on the phone says that this is a "new property, however there is nothing new about it. To the owner or GM...do a walk around. Wrinkled carpets that could trip someone. Torn wallpaper. Torn and disgusting curtains in the breakfast area. Stains on furniture.
Paakzaad Rustom, 2-night family trip
Verified Expedia guest review

6/10 Good

Disappointed.
Check in was friendly and timely. Upon entering we discovered a large puddle in the bathroom. Maintainance arrived soon after our call and said he fixed the problem but soon after there was another puddle and they had to come back. There was black mild on the shower ceiling. The coffee maker did not work. The carpet needed to be vacuumed.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Laura, 5-night trip
Verified Expedia guest review