I only had a brief stay at the Villa-Hotel Escala, as I arrived late evening by train and had to fly out of Cluj early next morning, but the manager, Adrian, went out of his way to be helpful in every way. He recommended a restaurant that opened late, took my case to my room whilst I ate, gave me an early morning call at 4.40am and booked me a taxi to the airport. He was friendly and spoke excellent English.