Aesthetically and location wise tbis hotel is perfect. However, our experience was not so much. Our top two reasons for choosing this hotel was air conditioning (I have a medical condition) and parking (we were driving).
When we arrived there was nowhere to park and the staff on duty "helpfully" told us to find street parking. It was also very hot in our room, but the staff assured us it was Bc the ac had not been on all day and it would cool down quickly.
We spent a terrible night in the heat (at least 85 degrees in the room), and in the morning it was confirmed the ac was broken in the complex.
We were assured it would be fixed that day, but when we returned to the room later that day it was still at least 85. The gentleman on duty then proceeded to argue with my husband that it wasn't as hot as we said in the room, told us we couldn't expect "American cold", seemed more concerned that we tried to stand on a chair to see if any cold air was coming out (not for our safety but for the chair). Our second night was spent similarly not asleep in the heat (we could not move hotels Bc there was a summit in the city and rooms were booked up).
Upon check out we were offered no compensation of any kind.
We understand things happen that are beyond anyone's control: the AC will break, parking lots will be full, but it was the dismissive and combative attitude of most of the staff (one of the ladies on duty was actually very nice), that is leading me to write such a negative review.