2/10 Poor
September 27, 2024
No check in
They had our room reservation but refused to allow my daughter to check in after her flight from the USA. They claimed they couldn't charge my credit card and she had to pay 180 euro in cash at the front desk in order to stay. The desk lady only spoke Polish so I had an interpreter call to see what the issue was. They claimed they tried to contact me about the payment but I got no emails or phone calls from them. My daughter ended up going to another hotel. I do not recommend this hotel unless you speak Polish, seriously, unless you have a Polish interpreter handy. This hotel is near the Brandenburg "International" airport so shouldn't be a stretch to have someone there speak English.
Samuel
Samuel, 1-night family trip
Verified Hotels.com guest review