2/10 Poor
October 19, 2024
Disaster in Geneva
My room reservation was canceled because I arrived one day late, even though my stay was fully paid to Hotels.com. I was told at first that I will be reimbursed, then they found a room for me that was located right above a dumpster. The bathroom sink was smelling, I had to call the reception desk the next morning and they sent someone who poured some hot liquid in the sink. It worked for one day only. The bed sheets were dirty, I think they never changed them from the previous guest. My phone and laptop were"hacked". No room services. I had to move to another hotel (the Nash Hotel ) near the airport for my last night in Geneva, which was a breath of fresh air!
Julie
Julie, 6-night trip
Verified Hotels.com guest review