Kensington (Olympia) Underground Station - 23 min walk
Earl's Court Station - 4 min walk
Gloucester Road Underground Station - 9 min walk
High Street Kensington Station - 11 min walk
Restaurants
Pret a Manger - 3 min walk
McDonald's - 3 min walk
Courtfield - 3 min walk
Caffè Nero - 2 min walk
Over Under Coffee - 3 min walk
About this property
The Jade
The Jade offers a great location, putting you within a 15-minute walk of Natural History Museum and Kensington High Street. This Georgian hotel is also within a 15-minute walk of Kensington Gardens and Imperial College London. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Earl's Court Station is 4 minutes and Gloucester Road Underground Station is 9 minutes.
Languages
Arabic, English, Romanian
At a glance
Hotel size
32 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:30 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Late check-in subject to availability
Check-out time is 11 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1850
Georgian architecture
Accessibility
Elevator
Room amenities
Be entertained
DVD player
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Egyptian cotton sheets
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
Kitchenette
Free bottled water
Cookware, dishes, and utensils
More
Daily housekeeping
Fees & policies
Policies
This property accepts major credit cards. Cash is not accepted.
Also known as
Jade Hotel London
Jade London
The Jade London, England
The Jade Hotel
The Jade London
The Jade Hotel London
Frequently asked questions
Does The Jade offer free cancellation for a full refund?
Yes, The Jade does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Jade?
Sorry, pets aren't allowed.
What are the check-in and check-out times at The Jade?
Check-in start time: 3:30 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
Does The Jade have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a refrigerator, a microwave, and cookware.
What's the area around The Jade like?
The Jade is in London City Centre, a short 4-minute walk from Earl's Court Station and 14 minutes' walk from Natural History Museum.
The Jade Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
November 30, 2024
Philip
Philip, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
November 20, 2024
Mark
Mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 28, 2024
Christian
Christian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 24, 2024
Perfect stay 10/10
I couldn’t find a hotel I wanted so booked the Jade. What a fab hotel. Great staff, clean and comfortable. Great customer care.
I’ll be booking again very soon.
Mark
Mark, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
October 18, 2024
Nathan
Nathan, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
September 23, 2024
Mia
Mia, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
September 22, 2024
Perfect for short stays
Great reception staff. Good for short stay in London. Perfect for my purpose of daily commute to Covent Garden area. Close to the Underground
Jeffrey
Jeffrey, 5-night trip
Verified Hotels.com guest review
6/10 Good
September 11, 2024
Too plain, too compact.
Adequate but possibly overpriced. Well located, and friendly staff, but my single, modernized cookie-cutter room was small, with no place for a suitcase and no hooks or racks in the bathroom for towels. What was promoted as a kitchenette was simply the usual electric kettle, a few dishes, and a mini-fridge that was defective and had to be replaced. Earlier in London, I had stayed in another nearby hotel that had much more charm and cost about 25% less. By comparison, the Jade felt non-descript.
Mark
Mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 8, 2024
Philip
Philip, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
September 6, 2024
Great value - nice little hotel.
Good location at a great price. No frills, but the receptionist was very welcoming, and the room was comfy, though quite snug. Perfect for a one night stay or if you don’t plan to spend a lot of time in your room.
Simone
Simone, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
September 6, 2024
Good value in a posh area
The cheapest rooms are very small, only really suitable for one adult.
Good area nearby to food and groceries and the public transport.
Verified traveler
6-night trip
Verified Hotels.com guest review
2/10 Poor
September 5, 2024
Would not recommend to anyone. Arrived late and was put in a room similar to a dungeon. Below ground, no window, boiling hot. There was a vent in the wall that meant I could hear next doors TV and music. I couldn't wait to get out of it
Nicola
Nicola, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
August 30, 2024
Josh
Josh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 24, 2024
Maria c
Maria c, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
August 12, 2024
Great location, friendly staff, rooms very very small, also ac smelled a bit.
Sandra
Sandra, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 11, 2024
Verified traveler
7-night trip
Verified Hotels.com guest review
4/10 Fair
July 30, 2024
The room we were assigned on our first day was horrible. Upon entering the room we immediately noticed trash left behind and peeling pain on the wall. This was reported and a staff removed the trash.
Later we observed mold in the bathroom and we asked to be moved to another room we had to wait until the next day.
The beds in both rooms were uncomfortable.
I will not recommend this hotel.
Marcelle
Marcelle, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
July 29, 2024
Philip
Philip, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
July 14, 2024
Tiny space but very well equipped. We slept very well. Staff always on duty at reception.
Bridget
Bridget, 7-night trip
Verified Expedia guest review
10/10 Exceptional
July 11, 2024
Jonathan
Jonathan, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
July 11, 2024
Amazing!
JOESPH
JOESPH, 1-night trip
Verified Expedia guest review
4/10 Fair
July 7, 2024
Unfortunatel
I recently stayed at The Jade and was extremely disappointed. My first encounter with the front desk representative was unpleasant; they were surly and unwelcoming. Things only got worse when I saw cockroaches in the hallway and under the door into my room. The bed felt like it was just box springs without a proper mattress, making it very uncomfortable. Additionally, the lighting fixtures in the room didn’t work. Despite requesting assistance, no one addressed the issue before I checked out hours later. I would not recommend staying here due to the poor service and unsanitary conditions.
Alexis
Alexis, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
June 29, 2024
Outstanding, I got the double bed which I saw was significantly larger than the smaller single bed room at a reasonably higher price. Room was provided with an AC, microwave, fridge, kettle and its amenities. Spacious restroom, and the room itself was reasonably spacious as well. Best thing is that it was very quiet as it is in a small living area road not facing any highways or junctions so I was not brothered when I was asleep or taking a nap.
Hotel is 5 minutes from the nearest metro station. And the area is filled to the brim with restaurants markets and cafes. Can easily recommend.