6/10 Good
September 17, 2024
The property is gorgeous, the food is good. Unfortunately the front desk staff needs a lot of work. They double charged parking on my bill as well as my travel companion's bill when we only had 1 car between both of us. Trying to contact the hotel and get a response now is impossible. Also the morning of my departure, I had coordinated a breakfast to take with me. Unfortunately, the breakfast was not ready and the front desk had no clue about it even though I arranged this the prior day with the front desk. Additionally, when the driver showed up to pick me up, I was sitting in the lobby working on my laptop. Instead of the front desk attendants at 7 AM notifying me, they did nothing. I had to go up to the desk 10 minutes later and ask where my driver was to then find out the driver had already arrived. The lobby was so dead you could hear a pin drop. The fact that these girls assumed I knew the driver was there while I was working in the corner is insanity. For all of these reasons, this hotel is beautiful, but not a well run ship.
Moran
Moran, 2-night trip with friends
Verified Hotels.com guest review
